Automations allow you to take an action when a given event occurs inside of Capacity applications. Unlike a Workflow (that invokes on a schedule, manually or through a Guided Conversation),
The Application specifies which part of the platform being listened to.
Triggers are Events to listen for. For example, in the Helpdesk Application, an event might be "Ticket Created" or "Ticket Updated".
Conditions allow you to create if statements to execute when the event occurs. If statements can contain logical operators like:
You can also add multiple Conditions to a given Automation.
Actions indicate what you want Capacity to do when an event occurs and a condition is satisfied.
Here is a list of Automations features.
|Action: Start a Workflow||Q3 2021|
|Helpdesk: Time Passed||Q3 2021|
|Cloud Drive: Document Uploaded||Q4 2021|
|Knowledge Base: Expired Exchange||Q1 2022|
|Knowledge Base: Expired Article||Q1 2022|