Analytics API
Capacity provides an API if you would like to export analytics data from the platform.
If advanced analytics is enabled for your instance, you can ask your Customer Success Manager to provide an authentication token that will allow you to access the API.
Available file_type's are: "csv", "pdf", or "png" formats.
There are two available API calls:
1) To see all available views by url_slug_name, POST at:
http://analytics-ext-api.capacity.com/get_avail_slugs
...with a json body like:
{
"TOKEN_NAME": "test_token_name",
"TOKEN_VALUE": "your_token_value"
}
This will return a list of the available dashboard views that are available to you.
2) To download a view by url_slug_name, POST at:
http://analytics-ext-api.capacity.com/download_view
...with a json body like:
{
"TOKEN_NAME": "test_token_name",
"TOKEN_VALUE": "your_token_value",
"requested_view_slug": "Helpdesk-Tickets/sheets/TicketVelocity",
"file_type":"csv"
}
This will return a file as an attachment, which should appear in your default downloads folder.