Maintaining the Knowledge Base Library

Lordell Updated by Lordell

The Knowledge Library houses all your organization’s information and is located in the Knowledge Base. 

CoPilots have the support of the Capacity Global CoPilot team to help ensure the information in your Knowledge Library is complete and accurate!

Here are a few tips to help keep your Knowledge Base Library in great shape:

  1. Occasionally review the folders and dialogues in your library to make sure that the information is still accurate, for example:
  • Employee information 
  • Phone numbers
  • Key contacts
  • Company benefits 
  • Important website content
  • Products and/or services changes
  1. Periodically cross-reference the information stored in your knowledge base with the various departments at your organization.

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