Knowledge Base

Knowledge Base Overview

Access your organization's knowledge instantly by exploring the Knowledge Base and all of its features.

Sammie Stephens
Updated 5 months ago by Sammie Stephens

Exchanges

Discover everything there is to know about an Exchange. In layman's terms, is just like any other conversation with questions and answers. Read on to get a full breakdown.

Sammie Stephens
Updated 4 months ago by Sammie Stephens

Guided Conversations

Explore what Guided Conversations are, key components, and how you can use them to guide users down the path to a simple answer.

Sammie Stephens
Updated 4 months ago by Sammie Stephens

Cloud Drive

The Capacity Cloud Drive gives users the ability to upload, download, and share files directly from the Copilot Console.

Lordell
Updated 5 months ago by Lordell

System Messaging

On this page you'll find:. Acronyms No-Match Message Feedback Message Offline Chat Message Welcome Message. Acronyms. Acronyms help Capacity's AI respond to chat inquiries. Add acronyms specific to y…

Sammie Stephens
Updated 4 months ago by Sammie Stephens

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