Knowledge Base
Knowledge Base Overview
Access your organization's knowledge instantly by exploring the Knowledge Base and all of its features.
Exchanges
Discover everything there is to know about an Exchange. In layman's terms, is just like any other conversation with questions and answers. Read on to get a full breakdown.
Guided Conversations
Explore what Guided Conversations are, key components, and how you can use them to guide users down the path to a simple answer.
Cloud Drive
The Capacity Cloud Drive gives users the ability to upload, download, and share files directly from the Copilot Console.
System Messaging
On this page you'll find:. Acronyms No-Match Message Feedback Message Offline Chat Message Welcome Message. Acronyms. Acronyms help Capacity's AI respond to chat inquiries. Add acronyms specific to y…
