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Getting Started

New to Capacity? Get a head start with our Getting Started Guides...

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2 articles by 2 authors

Knowledge Base

Learn how to add and maintain your knowledge base.

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6 articles by 3 authors

Helpdesk

Resolve tickets and answer live chats in Capacity's Helpdesk.

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1 article by 1 author

LiveChat

Configure how your agents are displayed when a level 0 conversation is escalated to level 1.

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1 article by 1 author

Developer Platform

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2 articles by 1 author

Analytics

Gain insight into your chat bot's performance and most popular questions.

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1 article by 1 author

Settings

Add users, update branding, and manage app settings.

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4 articles by 2 authors

Developer Tools

Are you a developer? Here are tools to help further customize your experience with Capacity!

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6 articles by 4 authors

FAQs

Capacity's most frequently asked questions.

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1 article by 1 author

Troubleshooting

Need help? We've got the information you need!

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3 articles by 1 author

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