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                                                                                                  • Getting Started
                                                                                                    • Onboarding
                                                                                                      • Webinar Recordings
                                                                                                        • Profile & Account
                                                                                                        • Knowledge Base
                                                                                                          • Knowledge Base Tips
                                                                                                            • Exchanges
                                                                                                              • Guided Conversations
                                                                                                                • Guided Conversation Functions
                                                                                                                  • Guided Conversation Cards
                                                                                                                  • Cloud Drive
                                                                                                                    • Sites and Articles
                                                                                                                      • External Knowledge Base Integrations
                                                                                                                        • System Messaging
                                                                                                                        • Helpdesk and LiveChat
                                                                                                                          • Helpdesk
                                                                                                                            • LiveChat
                                                                                                                            • Concierge
                                                                                                                              • Concierge Set Up
                                                                                                                                • Concierge Visual Editor Examples
                                                                                                                                • Concierge Developer Tools
                                                                                                                                  • Legacy Concierge Guides
                                                                                                                                  • CRM
                                                                                                                                    • Accounts & Contacts
                                                                                                                                    • AI in the Capacity Platform
                                                                                                                                      • Capacity's Approach to AI
                                                                                                                                        • Generative AI Tools
                                                                                                                                        • Automations and Workflows
                                                                                                                                          • Automations
                                                                                                                                            • Workflows
                                                                                                                                            • Analytics
                                                                                                                                              • Baseline CSV Reports
                                                                                                                                                • Bot Reporting
                                                                                                                                                • Settings
                                                                                                                                                  • Helpdesk Settings
                                                                                                                                                    • Org Settings
                                                                                                                                                      • Custom Fields
                                                                                                                                                      • Interface Settings
                                                                                                                                                        • Chat Settings
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                                                                                                                                                            • Responders
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                                                                                                                                                                • CapacityDB
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                                                                                                                                                                  • GC in Apps
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                                                                                                                                                                      • Integrations and Interfaces
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                                                                                                                                                                            • Encompass
                                                                                                                                                                              • Other Apps
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                                                                                                                                                                                    • Authentication
                                                                                                                                                                                      • Capacity API
                                                                                                                                                                                        • Webhooks
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                                                                                                                                                                                                1. Home
                                                                                                                                                                                                2. AI in the Capacity Platform
                                                                                                                                                                                                3. Generative AI Tools

                                                                                                                                                                                                Generative AI Tools

                                                                                                                                                                                                Selecting an AI Model
                                                                                                                                                                                                Setting Up the AI Content Generator
                                                                                                                                                                                                Setting Up Autopilot
                                                                                                                                                                                                Preparing Your Knowledge Base for Generative AI
                                                                                                                                                                                                Setting Up Guided Conversations using Generative AI
                                                                                                                                                                                                GSE GPT by Capacity
                                                                                                                                                                                                Helpdesk AI Tools
                                                                                                                                                                                                Knowledge Base AI Tools