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                                                                                                  Knowledge Center
                                                                                                    • Getting Started
                                                                                                      • Onboarding
                                                                                                        • Webinar Recordings
                                                                                                          • Profile & Account
                                                                                                          • Knowledge Base
                                                                                                            • Knowledge Base Tips
                                                                                                              • Exchanges
                                                                                                                • Guided Conversations
                                                                                                                  • Guided Conversation Functions
                                                                                                                    • Guided Conversation Cards
                                                                                                                    • Cloud Drive
                                                                                                                      • Sites and Articles
                                                                                                                        • External Knowledge Base Integrations
                                                                                                                          • System Messaging
                                                                                                                          • Helpdesk and LiveChat
                                                                                                                            • Helpdesk
                                                                                                                              • LiveChat
                                                                                                                              • Concierge
                                                                                                                                • Concierge Set Up
                                                                                                                                  • Concierge Visual Editor Examples
                                                                                                                                  • Concierge Developer Tools
                                                                                                                                    • Legacy Concierge Guides
                                                                                                                                    • CRM
                                                                                                                                      • Accounts & Contacts
                                                                                                                                      • AI in the Capacity Platform
                                                                                                                                        • Capacity's Approach to AI
                                                                                                                                          • Generative AI Tools
                                                                                                                                          • Automations and Workflows
                                                                                                                                            • Automations
                                                                                                                                              • Workflows
                                                                                                                                              • Analytics
                                                                                                                                                • Baseline CSV Reports
                                                                                                                                                  • Bot Reporting
                                                                                                                                                  • Settings
                                                                                                                                                    • Helpdesk Settings
                                                                                                                                                      • Org Settings
                                                                                                                                                        • Custom Fields
                                                                                                                                                        • Interface Settings
                                                                                                                                                          • Chat Settings
                                                                                                                                                            • SMS Settings
                                                                                                                                                              • Responders
                                                                                                                                                            • Developer Platform and Databases
                                                                                                                                                              • Developer Platform
                                                                                                                                                                • LiveDB
                                                                                                                                                                  • CapacityDB
                                                                                                                                                                    • Tutorials
                                                                                                                                                                    • GC in Apps
                                                                                                                                                                    • Surveys
                                                                                                                                                                      • Create Survey
                                                                                                                                                                        • Deploy Survey
                                                                                                                                                                        • Integrations and Interfaces
                                                                                                                                                                          • App Integrations
                                                                                                                                                                            • Microsoft
                                                                                                                                                                              • Encompass
                                                                                                                                                                                • Other Apps
                                                                                                                                                                                • Interfaces
                                                                                                                                                                                  • Microsoft
                                                                                                                                                                                    • Slack
                                                                                                                                                                                      • Google Chat
                                                                                                                                                                                      • Authentication
                                                                                                                                                                                        • Capacity API
                                                                                                                                                                                          • Webhooks
                                                                                                                                                                                          • Troubleshooting
                                                                                                                                                                                            • Browsers
                                                                                                                                                                                              • Email
                                                                                                                                                                                                • Contact Us
                                                                                                                                                                                                  • Platform Status
                                                                                                                                                                                                  • Mortgage GSE
                                                                                                                                                                                                    1. Home
                                                                                                                                                                                                    2. AI in the Capacity Platform
                                                                                                                                                                                                    3. Generative AI Tools

                                                                                                                                                                                                    Generative AI Tools

                                                                                                                                                                                                    Selecting an AI Model
                                                                                                                                                                                                    Setting Up the AI Content Generator
                                                                                                                                                                                                    Setting Up Autopilot
                                                                                                                                                                                                    Preparing Your Knowledge Base for Generative AI
                                                                                                                                                                                                    Setting Up Guided Conversations using Generative AI
                                                                                                                                                                                                    GSE GPT by Capacity
                                                                                                                                                                                                    Helpdesk AI Tools
                                                                                                                                                                                                    Knowledge Base AI Tools