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                                                                                      Knowledge Center
                                                                                        • Getting Started
                                                                                          • Onboarding
                                                                                            • Webinar Recordings
                                                                                            • Knowledge Base
                                                                                              • Knowledge Base Tips
                                                                                                • Exchanges
                                                                                                  • Guided Conversations
                                                                                                    • Guided Conversation Functions
                                                                                                      • Guided Conversation Cards
                                                                                                      • Cloud Drive
                                                                                                        • Sites and Articles
                                                                                                          • External Knowledge Base Integrations
                                                                                                            • System Messaging
                                                                                                            • Helpdesk and LiveChat
                                                                                                              • Helpdesk
                                                                                                                • LiveChat
                                                                                                                • Concierge
                                                                                                                  • Concierge Set Up
                                                                                                                    • Concierge Visual Editor Examples
                                                                                                                    • Concierge Developer Tools
                                                                                                                      • Legacy Concierge Guides
                                                                                                                      • AI in the Capacity Platform
                                                                                                                        • Capacity's Approach to AI
                                                                                                                          • Generative AI Tools
                                                                                                                          • Automations and Workflows
                                                                                                                            • Automations
                                                                                                                              • Workflows
                                                                                                                              • Analytics
                                                                                                                                • Settings
                                                                                                                                  • Helpdesk Settings
                                                                                                                                    • Org Settings
                                                                                                                                      • Interface Settings
                                                                                                                                        • Chat Settings
                                                                                                                                        • Developer Platform and Databases
                                                                                                                                          • Developer Platform
                                                                                                                                            • LiveDB
                                                                                                                                              • CapacityDB
                                                                                                                                                • Tutorials
                                                                                                                                                • GC in Apps
                                                                                                                                                • Surveys
                                                                                                                                                  • Create Survey
                                                                                                                                                    • Deploy Survey
                                                                                                                                                    • Integrations and Interfaces
                                                                                                                                                      • App Integrations
                                                                                                                                                        • Microsoft
                                                                                                                                                          • Encompass
                                                                                                                                                            • Other Apps
                                                                                                                                                            • Interfaces
                                                                                                                                                              • Microsoft
                                                                                                                                                                • Slack
                                                                                                                                                                • Authentication
                                                                                                                                                                  • Capacity API
                                                                                                                                                                    • Webhooks
                                                                                                                                                                    • Troubleshooting
                                                                                                                                                                      • Browsers
                                                                                                                                                                        • Email
                                                                                                                                                                          • Contact Us
                                                                                                                                                                            • Platform Status
                                                                                                                                                                            1. Home
                                                                                                                                                                            2. AI in the Capacity Platform
                                                                                                                                                                            3. Generative AI Tools

                                                                                                                                                                            Generative AI Tools

                                                                                                                                                                            Selecting an AI Model
                                                                                                                                                                            Setting Up the AI Content Generator
                                                                                                                                                                            Setting Up Autopilot
                                                                                                                                                                            Preparing Your Knowledge Base for Generative AI
                                                                                                                                                                            Setting Up Guided Conversations using Generative AI
                                                                                                                                                                            GSE GPT by Capacity
                                                                                                                                                                            Helpdesk AI Tools
                                                                                                                                                                            Knowledge Base AI Tools