• Getting Started
    • Onboarding
      • Webinar Recordings
        • Profile & Account
        • Knowledge Base
          • Knowledge Base Tips
            • Exchanges
              • Guided Conversations
                • Guided Conversation Functions
                  • Guided Conversation Cards
                  • Cloud Drive
                    • Sites and Articles
                      • External Knowledge Base Integrations
                        • System Messaging
                        • Helpdesk and LiveChat
                          • Helpdesk
                            • LiveChat
                            • Concierge
                              • Concierge Set Up
                                • Concierge Visual Editor Examples
                                • Concierge Developer Tools
                                  • Legacy Concierge Guides
                                  • CRM
                                    • Accounts & Contacts
                                    • AI in the Capacity Platform
                                      • Capacity's Approach to AI
                                        • Generative AI Tools
                                        • Automations and Workflows
                                          • Automations
                                            • Workflows
                                            • Analytics
                                              • Baseline CSV Reports
                                                • Bot Reporting
                                                • Settings
                                                  • Helpdesk Settings
                                                    • Org Settings
                                                      • Custom Fields
                                                      • Interface Settings
                                                        • Chat Settings
                                                          • SMS Settings
                                                            • Responders
                                                          • Developer Platform and Databases
                                                            • Developer Platform
                                                              • LiveDB
                                                                • CapacityDB
                                                                  • Tutorials
                                                                  • GC in Apps
                                                                  • Surveys
                                                                    • Create Survey
                                                                      • Deploy Survey
                                                                      • Integrations and Interfaces
                                                                        • App Integrations
                                                                          • Microsoft
                                                                            • Encompass
                                                                              • Other Apps
                                                                              • Interfaces
                                                                                • Microsoft
                                                                                  • Slack
                                                                                    • Google Chat
                                                                                    • Authentication
                                                                                      • Capacity API
                                                                                        • Webhooks
                                                                                        • Troubleshooting
                                                                                          • Browsers
                                                                                            • Email
                                                                                              • Contact Us
                                                                                                • Platform Status
                                                                                                • Mortgage GSE
                                                                                                  • Capacity GSE Beta
                                                                                                  Knowledge Center
                                                                                                    • Getting Started
                                                                                                      • Onboarding
                                                                                                        • Webinar Recordings
                                                                                                          • Profile & Account
                                                                                                          • Knowledge Base
                                                                                                            • Knowledge Base Tips
                                                                                                              • Exchanges
                                                                                                                • Guided Conversations
                                                                                                                  • Guided Conversation Functions
                                                                                                                    • Guided Conversation Cards
                                                                                                                    • Cloud Drive
                                                                                                                      • Sites and Articles
                                                                                                                        • External Knowledge Base Integrations
                                                                                                                          • System Messaging
                                                                                                                          • Helpdesk and LiveChat
                                                                                                                            • Helpdesk
                                                                                                                              • LiveChat
                                                                                                                              • Concierge
                                                                                                                                • Concierge Set Up
                                                                                                                                  • Concierge Visual Editor Examples
                                                                                                                                  • Concierge Developer Tools
                                                                                                                                    • Legacy Concierge Guides
                                                                                                                                    • CRM
                                                                                                                                      • Accounts & Contacts
                                                                                                                                      • AI in the Capacity Platform
                                                                                                                                        • Capacity's Approach to AI
                                                                                                                                          • Generative AI Tools
                                                                                                                                          • Automations and Workflows
                                                                                                                                            • Automations
                                                                                                                                              • Workflows
                                                                                                                                              • Analytics
                                                                                                                                                • Baseline CSV Reports
                                                                                                                                                  • Bot Reporting
                                                                                                                                                  • Settings
                                                                                                                                                    • Helpdesk Settings
                                                                                                                                                      • Org Settings
                                                                                                                                                        • Custom Fields
                                                                                                                                                        • Interface Settings
                                                                                                                                                          • Chat Settings
                                                                                                                                                            • SMS Settings
                                                                                                                                                              • Responders
                                                                                                                                                            • Developer Platform and Databases
                                                                                                                                                              • Developer Platform
                                                                                                                                                                • LiveDB
                                                                                                                                                                  • CapacityDB
                                                                                                                                                                    • Tutorials
                                                                                                                                                                    • GC in Apps
                                                                                                                                                                    • Surveys
                                                                                                                                                                      • Create Survey
                                                                                                                                                                        • Deploy Survey
                                                                                                                                                                        • Integrations and Interfaces
                                                                                                                                                                          • App Integrations
                                                                                                                                                                            • Microsoft
                                                                                                                                                                              • Encompass
                                                                                                                                                                                • Other Apps
                                                                                                                                                                                • Interfaces
                                                                                                                                                                                  • Microsoft
                                                                                                                                                                                    • Slack
                                                                                                                                                                                      • Google Chat
                                                                                                                                                                                      • Authentication
                                                                                                                                                                                        • Capacity API
                                                                                                                                                                                          • Webhooks
                                                                                                                                                                                          • Troubleshooting
                                                                                                                                                                                            • Browsers
                                                                                                                                                                                              • Email
                                                                                                                                                                                                • Contact Us
                                                                                                                                                                                                  • Platform Status
                                                                                                                                                                                                  • Mortgage GSE
                                                                                                                                                                                                    • Capacity GSE Beta
                                                                                                                                                                                                    1. Home
                                                                                                                                                                                                    2. Knowledge Base
                                                                                                                                                                                                    3. Guided Conversations

                                                                                                                                                                                                    Guided Conversations

                                                                                                                                                                                                    Working with Guided Conversations
                                                                                                                                                                                                    Guided Conversation Variables
                                                                                                                                                                                                    How to Stop, Exit or Return to Main Menu in Guided Conversation
                                                                                                                                                                                                    Guided Conversation FAQ's
                                                                                                                                                                                                    Simple Logic Builder
                                                                                                                                                                                                    Guided Conversation Cards
                                                                                                                                                                                                    Guided Conversation Routes View
                                                                                                                                                                                                    Resolution Types in Guided Conversations
                                                                                                                                                                                                    Guided Conversation Instances
                                                                                                                                                                                                    Guided Conversation Error Handling

                                                                                                                                                                                                    Guided Conversation Functions

                                                                                                                                                                                                    Email Validation Function
                                                                                                                                                                                                    Fallback for Empty Results

                                                                                                                                                                                                    Guided Conversation Cards

                                                                                                                                                                                                    Messaging
                                                                                                                                                                                                    Actions
                                                                                                                                                                                                    Conclusion
                                                                                                                                                                                                    Conversation Flow
                                                                                                                                                                                                    Guided Conversations in 3rd Party Interfaces
                                                                                                                                                                                                    Form Cards in GCs
                                                                                                                                                                                                    Route Card
                                                                                                                                                                                                    Variable Assignment
                                                                                                                                                                                                    Guided Conversation Regex Validation