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                                                                                              Knowledge Center
                                                                                                • Getting Started
                                                                                                  • Onboarding
                                                                                                    • Webinar Recordings
                                                                                                      • Profile & Account
                                                                                                      • Knowledge Base
                                                                                                        • Knowledge Base Tips
                                                                                                          • Exchanges
                                                                                                            • Guided Conversations
                                                                                                              • Guided Conversation Functions
                                                                                                                • Guided Conversation Cards
                                                                                                                • Cloud Drive
                                                                                                                  • Sites and Articles
                                                                                                                    • External Knowledge Base Integrations
                                                                                                                      • System Messaging
                                                                                                                      • Helpdesk and LiveChat
                                                                                                                        • Helpdesk
                                                                                                                          • LiveChat
                                                                                                                          • Concierge
                                                                                                                            • Concierge Set Up
                                                                                                                              • Concierge Visual Editor Examples
                                                                                                                              • Concierge Developer Tools
                                                                                                                                • Legacy Concierge Guides
                                                                                                                                • AI in the Capacity Platform
                                                                                                                                  • Capacity's Approach to AI
                                                                                                                                    • Generative AI Tools
                                                                                                                                    • Automations and Workflows
                                                                                                                                      • Automations
                                                                                                                                        • Workflows
                                                                                                                                        • Analytics
                                                                                                                                          • Baseline CSV Reports
                                                                                                                                            • Bot Reporting
                                                                                                                                            • Settings
                                                                                                                                              • Helpdesk Settings
                                                                                                                                                • Org Settings
                                                                                                                                                  • Custom Fields
                                                                                                                                                  • Interface Settings
                                                                                                                                                    • Chat Settings
                                                                                                                                                      • SMS Settings
                                                                                                                                                        • Responders
                                                                                                                                                      • Developer Platform and Databases
                                                                                                                                                        • Developer Platform
                                                                                                                                                          • LiveDB
                                                                                                                                                            • CapacityDB
                                                                                                                                                              • Tutorials
                                                                                                                                                              • GC in Apps
                                                                                                                                                              • Surveys
                                                                                                                                                                • Create Survey
                                                                                                                                                                  • Deploy Survey
                                                                                                                                                                  • Integrations and Interfaces
                                                                                                                                                                    • App Integrations
                                                                                                                                                                      • Microsoft
                                                                                                                                                                        • Encompass
                                                                                                                                                                          • Other Apps
                                                                                                                                                                          • Interfaces
                                                                                                                                                                            • Microsoft
                                                                                                                                                                              • Slack
                                                                                                                                                                                • Google Chat
                                                                                                                                                                                • Authentication
                                                                                                                                                                                  • Capacity API
                                                                                                                                                                                    • Webhooks
                                                                                                                                                                                    • Troubleshooting
                                                                                                                                                                                      • Browsers
                                                                                                                                                                                        • Email
                                                                                                                                                                                          • Contact Us
                                                                                                                                                                                            • Platform Status
                                                                                                                                                                                            1. Home
                                                                                                                                                                                            2. Knowledge Base
                                                                                                                                                                                            3. Guided Conversations

                                                                                                                                                                                            Guided Conversations

                                                                                                                                                                                            Working with Guided Conversations
                                                                                                                                                                                            Guided Conversation Variables
                                                                                                                                                                                            How to Stop, Exit or Return to Main Menu in Guided Conversation
                                                                                                                                                                                            Guided Conversation FAQ's
                                                                                                                                                                                            Simple Logic Builder
                                                                                                                                                                                            Guided Conversation Cards
                                                                                                                                                                                            Guided Conversation Routes View
                                                                                                                                                                                            Resolution Types in Guided Conversations
                                                                                                                                                                                            Guided Conversation Instances

                                                                                                                                                                                            Guided Conversation Functions

                                                                                                                                                                                            Email Validation Function
                                                                                                                                                                                            Fallback for Empty Results

                                                                                                                                                                                            Guided Conversation Cards

                                                                                                                                                                                            Messaging
                                                                                                                                                                                            Actions
                                                                                                                                                                                            Conclusion
                                                                                                                                                                                            Conversation Flow
                                                                                                                                                                                            Guided Conversations in 3rd Party Interfaces
                                                                                                                                                                                            Form Cards in GCs
                                                                                                                                                                                            Route Card
                                                                                                                                                                                            Variable Assignment
                                                                                                                                                                                            Guided Conversation Regex Validation