Capacity Mobile App

Quick Start

Onboarding

Webinar Recordings

Profile & Account

Getting Started

Everything you need to get started with Capacity.

Sharing Presentations

Using Dashboards

Analytics Assistant

The AI Analytics Assistant evaluates your Capacity interaction data so anyone on your team can dig into it instantly — no BI tool, no analyst, and no exports required.

Overview

RCS Messaging

WhatsApp

Omnichannel Inbox

Knowledge Management Overview

Knowledge Base

Sites and Articles

External Knowledge Base Integrations

System Messaging

Knowledge Management

Helpdesk

LiveChat

Helpdesk, LiveChat, & SMS

Concierge Set Up

Best Practices

Concierge Developer Tools

Legacy Concierge Guides

Concierge

Accounts & Contacts

Campaigns

Capacity's Approach to AI

Prompting & Agent Guidance

Generative AI Tools

AI Agents

AI in the Capacity Platform

Explore the forefront of AI technology with Capacity's dedicated category page. From our unique approach to AI and the integration of Generative AI to choosing the right model for your needs, setting up guided conversations, and preparing your knowledge base.  Navigate the future of AI with Capacity's expert insights and solutions.

App Center

Automations

Workflows

Automations and Workflows

Analytics Overview

Analytics Metric Glossary

Intents & Outcomes Analytics

Baseline CSV Reports

Bot Reporting

Analytics

Org Management

Email Templates

Helpdesk Settings

Interface Settings

Chat Settings

SMS Settings

Settings

Developer Platform

LiveDB

CapacityDB

GC in Apps

Developer Platform and Databases

App Integrations

Interfaces

Authentication

Capacity API

Webhooks

Integrations and Interfaces

Browsers

Email

Contact Us

Platform Status

Troubleshooting

Capacity GSE Beta

Mortgage GSE

Capacity Support

Support for the Capacity Support Automation Platform.