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                                                                                              Knowledge Center
                                                                                                • Getting Started
                                                                                                  • Onboarding
                                                                                                    • Webinar Recordings
                                                                                                      • Profile & Account
                                                                                                      • Knowledge Base
                                                                                                        • Exchanges
                                                                                                          • Guided Conversations
                                                                                                            • Guided Conversation Functions
                                                                                                              • Guided Conversation Cards
                                                                                                              • Cloud Drive
                                                                                                                • Sites and Articles
                                                                                                                  • External Knowledge Base Integrations
                                                                                                                    • System Messaging
                                                                                                                    • Helpdesk, LiveChat, & SMS
                                                                                                                      • Helpdesk
                                                                                                                        • LiveChat
                                                                                                                          • SMS
                                                                                                                          • Concierge
                                                                                                                            • Concierge Set Up
                                                                                                                              • Concierge Visual Editor Examples
                                                                                                                              • Concierge Developer Tools
                                                                                                                                • Legacy Concierge Guides
                                                                                                                                • CRM
                                                                                                                                  • Accounts & Contacts
                                                                                                                                  • AI in the Capacity Platform
                                                                                                                                    • Capacity's Approach to AI
                                                                                                                                      • Generative AI Tools
                                                                                                                                      • Automations and Workflows
                                                                                                                                        • Automations
                                                                                                                                          • Workflows
                                                                                                                                          • Analytics
                                                                                                                                            • Baseline CSV Reports
                                                                                                                                              • Bot Reporting
                                                                                                                                              • Settings
                                                                                                                                                • Org Management
                                                                                                                                                  • Org Settings
                                                                                                                                                    • Custom Fields
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                                                                                                                                                      • Chat Settings
                                                                                                                                                        • SMS Settings
                                                                                                                                                          • Responders
                                                                                                                                                        • Developer Platform and Databases
                                                                                                                                                          • Developer Platform
                                                                                                                                                            • LiveDB
                                                                                                                                                              • CapacityDB
                                                                                                                                                                • Tutorials
                                                                                                                                                                • GC in Apps
                                                                                                                                                                • Integrations and Interfaces
                                                                                                                                                                  • App Integrations
                                                                                                                                                                    • Microsoft
                                                                                                                                                                      • Encompass
                                                                                                                                                                        • Other Apps
                                                                                                                                                                        • Interfaces
                                                                                                                                                                          • Microsoft
                                                                                                                                                                            • Slack
                                                                                                                                                                              • Google Chat
                                                                                                                                                                              • Authentication
                                                                                                                                                                                • Capacity API
                                                                                                                                                                                  • Webhooks
                                                                                                                                                                                  • Troubleshooting
                                                                                                                                                                                    • Browsers
                                                                                                                                                                                      • Email
                                                                                                                                                                                        • Contact Us
                                                                                                                                                                                          • Platform Status
                                                                                                                                                                                          • Mortgage GSE
                                                                                                                                                                                            • Capacity GSE Beta
                                                                                                                                                                                            1. Home
                                                                                                                                                                                            2. Settings
                                                                                                                                                                                            3. Helpdesk Settings

                                                                                                                                                                                            Helpdesk Settings

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