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                                                                                              • Getting Started
                                                                                                • Onboarding
                                                                                                  • Webinar Recordings
                                                                                                    • Profile & Account
                                                                                                    • Knowledge Base
                                                                                                      • Knowledge Base Tips
                                                                                                        • Exchanges
                                                                                                          • Guided Conversations
                                                                                                            • Guided Conversation Functions
                                                                                                              • Guided Conversation Cards
                                                                                                              • Cloud Drive
                                                                                                                • Sites and Articles
                                                                                                                  • External Knowledge Base Integrations
                                                                                                                    • System Messaging
                                                                                                                    • Helpdesk and LiveChat
                                                                                                                      • Helpdesk
                                                                                                                        • LiveChat
                                                                                                                        • Concierge
                                                                                                                          • Concierge Set Up
                                                                                                                            • Concierge Visual Editor Examples
                                                                                                                            • Concierge Developer Tools
                                                                                                                              • Legacy Concierge Guides
                                                                                                                              • AI in the Capacity Platform
                                                                                                                                • Capacity's Approach to AI
                                                                                                                                  • Generative AI Tools
                                                                                                                                  • Automations and Workflows
                                                                                                                                    • Automations
                                                                                                                                      • Workflows
                                                                                                                                      • Analytics
                                                                                                                                        • Baseline CSV Reports
                                                                                                                                          • Bot Reporting
                                                                                                                                          • Settings
                                                                                                                                            • Helpdesk Settings
                                                                                                                                              • Org Settings
                                                                                                                                                • Custom Fields
                                                                                                                                                • Interface Settings
                                                                                                                                                  • Chat Settings
                                                                                                                                                    • SMS Settings
                                                                                                                                                      • Responders
                                                                                                                                                    • Developer Platform and Databases
                                                                                                                                                      • Developer Platform
                                                                                                                                                        • LiveDB
                                                                                                                                                          • CapacityDB
                                                                                                                                                            • Tutorials
                                                                                                                                                            • GC in Apps
                                                                                                                                                            • Surveys
                                                                                                                                                              • Create Survey
                                                                                                                                                                • Deploy Survey
                                                                                                                                                                • Integrations and Interfaces
                                                                                                                                                                  • App Integrations
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                                                                                                                                                                      • Encompass
                                                                                                                                                                        • Other Apps
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                                                                                                                                                                              • Capacity API
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                                                                                                                                                                                        1. Home
                                                                                                                                                                                        2. Integrations and Interfaces

                                                                                                                                                                                        Integrations and Interfaces

                                                                                                                                                                                        App Integrations

                                                                                                                                                                                        Microsoft
                                                                                                                                                                                        Encompass
                                                                                                                                                                                        Other Apps

                                                                                                                                                                                        Interfaces

                                                                                                                                                                                        Comparison of Concierge Interfaces
                                                                                                                                                                                        Microsoft
                                                                                                                                                                                        Slack

                                                                                                                                                                                        Authentication

                                                                                                                                                                                        Azure SSO Setup
                                                                                                                                                                                        Okta SSO Setup
                                                                                                                                                                                        Authenticate with User APIs
                                                                                                                                                                                        Using Console SSO

                                                                                                                                                                                        Capacity API

                                                                                                                                                                                        Capacity API

                                                                                                                                                                                        Webhooks

                                                                                                                                                                                        Creating Webhooks