• Getting Started
    • Onboarding
      • Webinar Recordings
        • Profile & Account
        • Knowledge Base
          • Knowledge Base Tips
            • Exchanges
              • Guided Conversations
                • Guided Conversation Functions
                  • Guided Conversation Cards
                  • Cloud Drive
                    • Sites and Articles
                      • External Knowledge Base Integrations
                        • System Messaging
                        • Helpdesk and LiveChat
                          • Helpdesk
                            • LiveChat
                            • Concierge
                              • Concierge Set Up
                                • Concierge Visual Editor Examples
                                • Concierge Developer Tools
                                  • Legacy Concierge Guides
                                  • AI in the Capacity Platform
                                    • Capacity's Approach to AI
                                      • Generative AI Tools
                                      • Automations and Workflows
                                        • Automations
                                          • Workflows
                                          • Analytics
                                            • Baseline CSV Reports
                                              • Bot Reporting
                                              • Settings
                                                • Helpdesk Settings
                                                  • Org Settings
                                                    • Custom Fields
                                                    • Interface Settings
                                                      • Chat Settings
                                                        • SMS Settings
                                                          • Responders
                                                        • Developer Platform and Databases
                                                          • Developer Platform
                                                            • LiveDB
                                                              • CapacityDB
                                                                • Tutorials
                                                                • GC in Apps
                                                                • Surveys
                                                                  • Create Survey
                                                                    • Deploy Survey
                                                                    • Integrations and Interfaces
                                                                      • App Integrations
                                                                        • Microsoft
                                                                          • Encompass
                                                                            • Other Apps
                                                                            • Interfaces
                                                                              • Microsoft
                                                                                • Slack
                                                                                  • Google Chat
                                                                                  • Authentication
                                                                                    • Capacity API
                                                                                      • Webhooks
                                                                                      • Troubleshooting
                                                                                        • Browsers
                                                                                          • Email
                                                                                            • Contact Us
                                                                                              • Platform Status
                                                                                              Knowledge Center
                                                                                                • Getting Started
                                                                                                  • Onboarding
                                                                                                    • Webinar Recordings
                                                                                                      • Profile & Account
                                                                                                      • Knowledge Base
                                                                                                        • Knowledge Base Tips
                                                                                                          • Exchanges
                                                                                                            • Guided Conversations
                                                                                                              • Guided Conversation Functions
                                                                                                                • Guided Conversation Cards
                                                                                                                • Cloud Drive
                                                                                                                  • Sites and Articles
                                                                                                                    • External Knowledge Base Integrations
                                                                                                                      • System Messaging
                                                                                                                      • Helpdesk and LiveChat
                                                                                                                        • Helpdesk
                                                                                                                          • LiveChat
                                                                                                                          • Concierge
                                                                                                                            • Concierge Set Up
                                                                                                                              • Concierge Visual Editor Examples
                                                                                                                              • Concierge Developer Tools
                                                                                                                                • Legacy Concierge Guides
                                                                                                                                • AI in the Capacity Platform
                                                                                                                                  • Capacity's Approach to AI
                                                                                                                                    • Generative AI Tools
                                                                                                                                    • Automations and Workflows
                                                                                                                                      • Automations
                                                                                                                                        • Workflows
                                                                                                                                        • Analytics
                                                                                                                                          • Baseline CSV Reports
                                                                                                                                            • Bot Reporting
                                                                                                                                            • Settings
                                                                                                                                              • Helpdesk Settings
                                                                                                                                                • Org Settings
                                                                                                                                                  • Custom Fields
                                                                                                                                                  • Interface Settings
                                                                                                                                                    • Chat Settings
                                                                                                                                                      • SMS Settings
                                                                                                                                                        • Responders
                                                                                                                                                      • Developer Platform and Databases
                                                                                                                                                        • Developer Platform
                                                                                                                                                          • LiveDB
                                                                                                                                                            • CapacityDB
                                                                                                                                                              • Tutorials
                                                                                                                                                              • GC in Apps
                                                                                                                                                              • Surveys
                                                                                                                                                                • Create Survey
                                                                                                                                                                  • Deploy Survey
                                                                                                                                                                  • Integrations and Interfaces
                                                                                                                                                                    • App Integrations
                                                                                                                                                                      • Microsoft
                                                                                                                                                                        • Encompass
                                                                                                                                                                          • Other Apps
                                                                                                                                                                          • Interfaces
                                                                                                                                                                            • Microsoft
                                                                                                                                                                              • Slack
                                                                                                                                                                                • Google Chat
                                                                                                                                                                                • Authentication
                                                                                                                                                                                  • Capacity API
                                                                                                                                                                                    • Webhooks
                                                                                                                                                                                    • Troubleshooting
                                                                                                                                                                                      • Browsers
                                                                                                                                                                                        • Email
                                                                                                                                                                                          • Contact Us
                                                                                                                                                                                            • Platform Status
                                                                                                                                                                                            1. Home
                                                                                                                                                                                            2. Integrations and Interfaces

                                                                                                                                                                                            Integrations and Interfaces

                                                                                                                                                                                            App Integrations

                                                                                                                                                                                            Microsoft
                                                                                                                                                                                            Encompass
                                                                                                                                                                                            Other Apps

                                                                                                                                                                                            Interfaces

                                                                                                                                                                                            Comparison of Concierge Interfaces
                                                                                                                                                                                            Microsoft
                                                                                                                                                                                            Slack
                                                                                                                                                                                            Google Chat

                                                                                                                                                                                            Authentication

                                                                                                                                                                                            Azure SSO Setup
                                                                                                                                                                                            Okta SSO Setup
                                                                                                                                                                                            Authenticate with User APIs
                                                                                                                                                                                            Using Console SSO

                                                                                                                                                                                            Capacity API

                                                                                                                                                                                            Capacity API

                                                                                                                                                                                            Webhooks

                                                                                                                                                                                            Creating Webhooks