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                                                                                                              Knowledge Center
                                                                                                                • Getting Started
                                                                                                                  • Onboarding
                                                                                                                    • Webinar Recordings
                                                                                                                      • Profile & Account
                                                                                                                      • Knowledge Management
                                                                                                                        • Knowledge Base
                                                                                                                          • Knowledge Base Tips
                                                                                                                            • Exchanges
                                                                                                                              • Guided Conversations
                                                                                                                                • Guided Conversation Functions
                                                                                                                                  • Guided Conversation Cards
                                                                                                                                  • Cloud Drive
                                                                                                                                  • Sites and Articles
                                                                                                                                    • External Knowledge Base Integrations
                                                                                                                                      • System Messaging
                                                                                                                                      • Helpdesk, LiveChat, & SMS
                                                                                                                                        • Helpdesk
                                                                                                                                          • LiveChat
                                                                                                                                            • SMS
                                                                                                                                              • 10-digit long code (10DLC)
                                                                                                                                                • Toll Free Number (TFN)
                                                                                                                                                  • Short Code
                                                                                                                                                • Concierge
                                                                                                                                                  • Concierge Set Up
                                                                                                                                                    • Concierge Visual Editor Examples
                                                                                                                                                    • Best Practices
                                                                                                                                                      • Concierge Developer Tools
                                                                                                                                                        • Legacy Concierge Guides
                                                                                                                                                        • CRM
                                                                                                                                                          • Accounts & Contacts
                                                                                                                                                            • Campaigns
                                                                                                                                                            • AI in the Capacity Platform
                                                                                                                                                              • Capacity's Approach to AI
                                                                                                                                                                • Generative AI Tools
                                                                                                                                                                  • AI Agents
                                                                                                                                                                  • App Center
                                                                                                                                                                    • Automations and Workflows
                                                                                                                                                                      • Automations
                                                                                                                                                                        • Workflows
                                                                                                                                                                        • Analytics
                                                                                                                                                                          • Baseline CSV Reports
                                                                                                                                                                            • Bot Reporting
                                                                                                                                                                            • Settings
                                                                                                                                                                              • Org Management
                                                                                                                                                                                • Org Settings
                                                                                                                                                                                  • Custom Fields
                                                                                                                                                                                • Email Templates
                                                                                                                                                                                  • Helpdesk Settings
                                                                                                                                                                                    • Interface Settings
                                                                                                                                                                                      • Chat Settings
                                                                                                                                                                                        • SMS Settings
                                                                                                                                                                                          • Responders
                                                                                                                                                                                        • Developer Platform and Databases
                                                                                                                                                                                          • Developer Platform
                                                                                                                                                                                            • LiveDB
                                                                                                                                                                                              • CapacityDB
                                                                                                                                                                                                • Tutorials
                                                                                                                                                                                                • GC in Apps
                                                                                                                                                                                                • Integrations and Interfaces
                                                                                                                                                                                                  • App Integrations
                                                                                                                                                                                                    • Microsoft
                                                                                                                                                                                                      • Encompass
                                                                                                                                                                                                        • Other Apps
                                                                                                                                                                                                        • Interfaces
                                                                                                                                                                                                          • Microsoft
                                                                                                                                                                                                            • Slack
                                                                                                                                                                                                              • Google Chat
                                                                                                                                                                                                              • Authentication
                                                                                                                                                                                                                • Capacity API
                                                                                                                                                                                                                  • Webhooks
                                                                                                                                                                                                                  • Troubleshooting
                                                                                                                                                                                                                    • Browsers
                                                                                                                                                                                                                      • Email
                                                                                                                                                                                                                        • Contact Us
                                                                                                                                                                                                                          • Platform Status
                                                                                                                                                                                                                          • Mortgage GSE
                                                                                                                                                                                                                            • Capacity GSE Beta
                                                                                                                                                                                                                            1. Home
                                                                                                                                                                                                                            2. Integrations and Interfaces

                                                                                                                                                                                                                            Integrations and Interfaces

                                                                                                                                                                                                                            App Integrations

                                                                                                                                                                                                                            Microsoft
                                                                                                                                                                                                                            Encompass
                                                                                                                                                                                                                            Other Apps

                                                                                                                                                                                                                            Interfaces

                                                                                                                                                                                                                            Comparison of Virtual Agent Interfaces
                                                                                                                                                                                                                            Microsoft
                                                                                                                                                                                                                            Slack
                                                                                                                                                                                                                            Google Chat

                                                                                                                                                                                                                            Authentication

                                                                                                                                                                                                                            Azure SSO Setup
                                                                                                                                                                                                                            Okta SSO Setup
                                                                                                                                                                                                                            Authenticate with User APIs
                                                                                                                                                                                                                            Using Console SSO

                                                                                                                                                                                                                            Capacity API

                                                                                                                                                                                                                            Capacity API
                                                                                                                                                                                                                            Ticketing APIs

                                                                                                                                                                                                                            Webhooks

                                                                                                                                                                                                                            Creating Webhooks