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                                                                                                    • Onboarding
                                                                                                      • Webinar Recordings
                                                                                                        • Profile & Account
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                                                                                                          • Knowledge Base Tips
                                                                                                            • Exchanges
                                                                                                              • Guided Conversations
                                                                                                                • Guided Conversation Functions
                                                                                                                  • Guided Conversation Cards
                                                                                                                  • Cloud Drive
                                                                                                                    • Sites and Articles
                                                                                                                      • External Knowledge Base Integrations
                                                                                                                        • System Messaging
                                                                                                                        • Helpdesk and LiveChat
                                                                                                                          • Helpdesk
                                                                                                                            • LiveChat
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                                                                                                                              • Concierge Set Up
                                                                                                                                • Concierge Visual Editor Examples
                                                                                                                                • Concierge Developer Tools
                                                                                                                                  • Legacy Concierge Guides
                                                                                                                                  • CRM
                                                                                                                                    • Accounts & Contacts
                                                                                                                                    • AI in the Capacity Platform
                                                                                                                                      • Capacity's Approach to AI
                                                                                                                                        • Generative AI Tools
                                                                                                                                        • Automations and Workflows
                                                                                                                                          • Automations
                                                                                                                                            • Workflows
                                                                                                                                            • Analytics
                                                                                                                                              • Baseline CSV Reports
                                                                                                                                                • Bot Reporting
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                                                                                                                                                  • Helpdesk Settings
                                                                                                                                                    • Org Settings
                                                                                                                                                      • Custom Fields
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                                                                                                                                                          • SMS Settings
                                                                                                                                                            • Responders
                                                                                                                                                          • Developer Platform and Databases
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                                                                                                                                                              • LiveDB
                                                                                                                                                                • CapacityDB
                                                                                                                                                                  • Tutorials
                                                                                                                                                                  • GC in Apps
                                                                                                                                                                  • Surveys
                                                                                                                                                                    • Create Survey
                                                                                                                                                                      • Deploy Survey
                                                                                                                                                                      • Integrations and Interfaces
                                                                                                                                                                        • App Integrations
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                                                                                                                                                                                    • Authentication
                                                                                                                                                                                      • Capacity API
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                                                                                                                                                                                                1. Home
                                                                                                                                                                                                2. Integrations and Interfaces

                                                                                                                                                                                                Integrations and Interfaces

                                                                                                                                                                                                App Integrations

                                                                                                                                                                                                Microsoft
                                                                                                                                                                                                Encompass
                                                                                                                                                                                                Other Apps

                                                                                                                                                                                                Interfaces

                                                                                                                                                                                                Comparison of Concierge Interfaces
                                                                                                                                                                                                Microsoft
                                                                                                                                                                                                Slack
                                                                                                                                                                                                Google Chat

                                                                                                                                                                                                Authentication

                                                                                                                                                                                                Azure SSO Setup
                                                                                                                                                                                                Okta SSO Setup
                                                                                                                                                                                                Authenticate with User APIs
                                                                                                                                                                                                Using Console SSO

                                                                                                                                                                                                Capacity API

                                                                                                                                                                                                Capacity API
                                                                                                                                                                                                Helpdesk APIs

                                                                                                                                                                                                Webhooks

                                                                                                                                                                                                Creating Webhooks