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                                                                                                          • Getting Started
                                                                                                            • Onboarding
                                                                                                              • Webinar Recordings
                                                                                                                • Profile & Account
                                                                                                                • Knowledge Management
                                                                                                                  • Knowledge Base
                                                                                                                    • Knowledge Base Tips
                                                                                                                      • Exchanges
                                                                                                                        • Guided Conversations
                                                                                                                          • Guided Conversation Functions
                                                                                                                            • Guided Conversation Cards
                                                                                                                            • Cloud Drive
                                                                                                                            • Sites and Articles
                                                                                                                              • External Knowledge Base Integrations
                                                                                                                                • System Messaging
                                                                                                                                • Helpdesk, LiveChat, & SMS
                                                                                                                                  • Helpdesk
                                                                                                                                    • LiveChat
                                                                                                                                      • SMS
                                                                                                                                        • 10-digit long code (10DLC)
                                                                                                                                          • Toll Free Number (TFN)
                                                                                                                                            • Short Code
                                                                                                                                          • Concierge
                                                                                                                                            • Concierge Set Up
                                                                                                                                              • Concierge Visual Editor Examples
                                                                                                                                              • Best Practices
                                                                                                                                                • Concierge Developer Tools
                                                                                                                                                  • Legacy Concierge Guides
                                                                                                                                                  • CRM
                                                                                                                                                    • Accounts & Contacts
                                                                                                                                                    • AI in the Capacity Platform
                                                                                                                                                      • Capacity's Approach to AI
                                                                                                                                                        • Generative AI Tools
                                                                                                                                                        • App Center
                                                                                                                                                          • Automations and Workflows
                                                                                                                                                            • Automations
                                                                                                                                                              • Workflows
                                                                                                                                                              • Analytics
                                                                                                                                                                • Baseline CSV Reports
                                                                                                                                                                  • Bot Reporting
                                                                                                                                                                  • Settings
                                                                                                                                                                    • Org Management
                                                                                                                                                                      • Org Settings
                                                                                                                                                                        • Custom Fields
                                                                                                                                                                      • Helpdesk Settings
                                                                                                                                                                        • Interface Settings
                                                                                                                                                                          • Chat Settings
                                                                                                                                                                            • SMS Settings
                                                                                                                                                                              • Responders
                                                                                                                                                                            • Developer Platform and Databases
                                                                                                                                                                              • Developer Platform
                                                                                                                                                                                • LiveDB
                                                                                                                                                                                  • CapacityDB
                                                                                                                                                                                    • Tutorials
                                                                                                                                                                                    • GC in Apps
                                                                                                                                                                                    • Integrations and Interfaces
                                                                                                                                                                                      • App Integrations
                                                                                                                                                                                        • Microsoft
                                                                                                                                                                                          • Encompass
                                                                                                                                                                                            • Other Apps
                                                                                                                                                                                            • Interfaces
                                                                                                                                                                                              • Microsoft
                                                                                                                                                                                                • Slack
                                                                                                                                                                                                  • Google Chat
                                                                                                                                                                                                  • Authentication
                                                                                                                                                                                                    • Capacity API
                                                                                                                                                                                                      • Webhooks
                                                                                                                                                                                                      • Troubleshooting
                                                                                                                                                                                                        • Browsers
                                                                                                                                                                                                          • Email
                                                                                                                                                                                                            • Contact Us
                                                                                                                                                                                                              • Platform Status
                                                                                                                                                                                                              • Mortgage GSE
                                                                                                                                                                                                                • Capacity GSE Beta
                                                                                                                                                                                                                1. Home
                                                                                                                                                                                                                2. Integrations and Interfaces

                                                                                                                                                                                                                Integrations and Interfaces

                                                                                                                                                                                                                App Integrations

                                                                                                                                                                                                                Microsoft
                                                                                                                                                                                                                Encompass
                                                                                                                                                                                                                Other Apps

                                                                                                                                                                                                                Interfaces

                                                                                                                                                                                                                Comparison of Concierge Interfaces
                                                                                                                                                                                                                Microsoft
                                                                                                                                                                                                                Slack
                                                                                                                                                                                                                Google Chat

                                                                                                                                                                                                                Authentication

                                                                                                                                                                                                                Azure SSO Setup
                                                                                                                                                                                                                Okta SSO Setup
                                                                                                                                                                                                                Authenticate with User APIs
                                                                                                                                                                                                                Using Console SSO

                                                                                                                                                                                                                Capacity API

                                                                                                                                                                                                                Capacity API
                                                                                                                                                                                                                Ticketing APIs

                                                                                                                                                                                                                Webhooks

                                                                                                                                                                                                                Creating Webhooks