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                                                                                                    Knowledge Center
                                                                                                      • Getting Started
                                                                                                        • Onboarding
                                                                                                          • Webinar Recordings
                                                                                                            • Profile & Account
                                                                                                            • Knowledge Base
                                                                                                              • Exchanges
                                                                                                                • Guided Conversations
                                                                                                                  • Guided Conversation Functions
                                                                                                                    • Guided Conversation Cards
                                                                                                                    • Cloud Drive
                                                                                                                      • Sites and Articles
                                                                                                                        • External Knowledge Base Integrations
                                                                                                                          • System Messaging
                                                                                                                          • Helpdesk, LiveChat, & SMS
                                                                                                                            • Helpdesk
                                                                                                                              • LiveChat
                                                                                                                                • SMS
                                                                                                                                  • 10-digit long code (10DLC)
                                                                                                                                    • Toll Free Number (TFN)
                                                                                                                                      • Short Code
                                                                                                                                    • Concierge
                                                                                                                                      • Concierge Set Up
                                                                                                                                        • Concierge Visual Editor Examples
                                                                                                                                        • Best Practices
                                                                                                                                          • Concierge Developer Tools
                                                                                                                                            • Legacy Concierge Guides
                                                                                                                                            • CRM
                                                                                                                                              • Accounts & Contacts
                                                                                                                                              • AI in the Capacity Platform
                                                                                                                                                • Capacity's Approach to AI
                                                                                                                                                  • Generative AI Tools
                                                                                                                                                  • Automations and Workflows
                                                                                                                                                    • Automations
                                                                                                                                                      • Workflows
                                                                                                                                                      • Analytics
                                                                                                                                                        • Baseline CSV Reports
                                                                                                                                                          • Bot Reporting
                                                                                                                                                          • Settings
                                                                                                                                                            • Org Management
                                                                                                                                                              • Org Settings
                                                                                                                                                                • Custom Fields
                                                                                                                                                              • Helpdesk Settings
                                                                                                                                                                • Interface Settings
                                                                                                                                                                  • Chat Settings
                                                                                                                                                                    • SMS Settings
                                                                                                                                                                      • Responders
                                                                                                                                                                    • Developer Platform and Databases
                                                                                                                                                                      • Developer Platform
                                                                                                                                                                        • LiveDB
                                                                                                                                                                          • CapacityDB
                                                                                                                                                                            • Tutorials
                                                                                                                                                                            • GC in Apps
                                                                                                                                                                            • Integrations and Interfaces
                                                                                                                                                                              • App Integrations
                                                                                                                                                                                • Microsoft
                                                                                                                                                                                  • Encompass
                                                                                                                                                                                    • Other Apps
                                                                                                                                                                                    • Interfaces
                                                                                                                                                                                      • Microsoft
                                                                                                                                                                                        • Slack
                                                                                                                                                                                          • Google Chat
                                                                                                                                                                                          • Authentication
                                                                                                                                                                                            • Capacity API
                                                                                                                                                                                              • Webhooks
                                                                                                                                                                                              • Troubleshooting
                                                                                                                                                                                                • Browsers
                                                                                                                                                                                                  • Email
                                                                                                                                                                                                    • Contact Us
                                                                                                                                                                                                      • Platform Status
                                                                                                                                                                                                      • Mortgage GSE
                                                                                                                                                                                                        • Capacity GSE Beta
                                                                                                                                                                                                        1. Home
                                                                                                                                                                                                        2. Concierge

                                                                                                                                                                                                        Concierge


                                                                                                                                                                                                        Concierge Set Up

                                                                                                                                                                                                        Creating New and Removing Concierge Bots
                                                                                                                                                                                                        Concierge General Settings
                                                                                                                                                                                                        Concierge Branding & Appearance
                                                                                                                                                                                                        Concierge Teaser Messages
                                                                                                                                                                                                        Concierge Feedback Settings
                                                                                                                                                                                                        Concierge Menus
                                                                                                                                                                                                        Concierge Visual Editor
                                                                                                                                                                                                        Concierge Advanced JSON
                                                                                                                                                                                                        Concierge Age Gate
                                                                                                                                                                                                        Change Default Concierge

                                                                                                                                                                                                        Concierge Visual Editor Examples

                                                                                                                                                                                                        Best Practices

                                                                                                                                                                                                        Best Practices to Increase Chatbot Adoption

                                                                                                                                                                                                        Concierge Developer Tools

                                                                                                                                                                                                        Concierge 2.0 API Documentation
                                                                                                                                                                                                        Concierge 2.0 Migration Guide
                                                                                                                                                                                                        Concierge 2.0 Custom Attributes Guide
                                                                                                                                                                                                        Concierge 2.0 Custom CSS Guide
                                                                                                                                                                                                        Concierge 2.0 On-Click Trigger Guide
                                                                                                                                                                                                        Concierge 2.0 Session Variables Guide

                                                                                                                                                                                                        Legacy Concierge Guides

                                                                                                                                                                                                        Concierge 1.0 Set Up View (Legacy 1.0)
                                                                                                                                                                                                        Concierge Session Variables (Legacy 1.0)
                                                                                                                                                                                                        Concierge Custom CSS (Legacy 1.0)
                                                                                                                                                                                                        Concierge Attributes (Legacy 1.0)
                                                                                                                                                                                                        Concierge On-Click Functions (Legacy 1.0)