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                                                                                                          Knowledge Center
                                                                                                            • Getting Started
                                                                                                              • Onboarding
                                                                                                                • Webinar Recordings
                                                                                                                  • Profile & Account
                                                                                                                  • Knowledge Management
                                                                                                                    • Knowledge Base
                                                                                                                      • Knowledge Base Tips
                                                                                                                        • Exchanges
                                                                                                                          • Guided Conversations
                                                                                                                            • Guided Conversation Functions
                                                                                                                              • Guided Conversation Cards
                                                                                                                              • Cloud Drive
                                                                                                                              • Sites and Articles
                                                                                                                                • External Knowledge Base Integrations
                                                                                                                                  • System Messaging
                                                                                                                                  • Helpdesk, LiveChat, & SMS
                                                                                                                                    • Helpdesk
                                                                                                                                      • LiveChat
                                                                                                                                        • SMS
                                                                                                                                          • 10-digit long code (10DLC)
                                                                                                                                            • Toll Free Number (TFN)
                                                                                                                                              • Short Code
                                                                                                                                            • Concierge
                                                                                                                                              • Concierge Set Up
                                                                                                                                                • Concierge Visual Editor Examples
                                                                                                                                                • Best Practices
                                                                                                                                                  • Concierge Developer Tools
                                                                                                                                                    • Legacy Concierge Guides
                                                                                                                                                    • CRM
                                                                                                                                                      • Accounts & Contacts
                                                                                                                                                      • AI in the Capacity Platform
                                                                                                                                                        • Capacity's Approach to AI
                                                                                                                                                          • Generative AI Tools
                                                                                                                                                          • App Center
                                                                                                                                                            • Automations and Workflows
                                                                                                                                                              • Automations
                                                                                                                                                                • Workflows
                                                                                                                                                                • Analytics
                                                                                                                                                                  • Baseline CSV Reports
                                                                                                                                                                    • Bot Reporting
                                                                                                                                                                    • Settings
                                                                                                                                                                      • Org Management
                                                                                                                                                                        • Org Settings
                                                                                                                                                                          • Custom Fields
                                                                                                                                                                        • Email Templates
                                                                                                                                                                          • Helpdesk Settings
                                                                                                                                                                            • Interface Settings
                                                                                                                                                                              • Chat Settings
                                                                                                                                                                                • SMS Settings
                                                                                                                                                                                  • Responders
                                                                                                                                                                                • Developer Platform and Databases
                                                                                                                                                                                  • Developer Platform
                                                                                                                                                                                    • LiveDB
                                                                                                                                                                                      • CapacityDB
                                                                                                                                                                                        • Tutorials
                                                                                                                                                                                        • GC in Apps
                                                                                                                                                                                        • Integrations and Interfaces
                                                                                                                                                                                          • App Integrations
                                                                                                                                                                                            • Microsoft
                                                                                                                                                                                              • Encompass
                                                                                                                                                                                                • Other Apps
                                                                                                                                                                                                • Interfaces
                                                                                                                                                                                                  • Microsoft
                                                                                                                                                                                                    • Slack
                                                                                                                                                                                                      • Google Chat
                                                                                                                                                                                                      • Authentication
                                                                                                                                                                                                        • Capacity API
                                                                                                                                                                                                          • Webhooks
                                                                                                                                                                                                          • Troubleshooting
                                                                                                                                                                                                            • Browsers
                                                                                                                                                                                                              • Email
                                                                                                                                                                                                                • Contact Us
                                                                                                                                                                                                                  • Platform Status
                                                                                                                                                                                                                  • Mortgage GSE
                                                                                                                                                                                                                    • Capacity GSE Beta
                                                                                                                                                                                                                    1. Home
                                                                                                                                                                                                                    2. Concierge
                                                                                                                                                                                                                    3. Best Practices

                                                                                                                                                                                                                    Best Practices

                                                                                                                                                                                                                    Best Practices to Increase Chatbot Adoption
                                                                                                                                                                                                                    Best Practice to Remove "Powered By Capacity"