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                                                                                                              Knowledge Center
                                                                                                                • Getting Started
                                                                                                                  • Onboarding
                                                                                                                    • Webinar Recordings
                                                                                                                      • Profile & Account
                                                                                                                      • Knowledge Management
                                                                                                                        • Knowledge Base
                                                                                                                          • Knowledge Base Tips
                                                                                                                            • Exchanges
                                                                                                                              • Guided Conversations
                                                                                                                                • Guided Conversation Functions
                                                                                                                                  • Guided Conversation Cards
                                                                                                                                  • Cloud Drive
                                                                                                                                  • Sites and Articles
                                                                                                                                    • External Knowledge Base Integrations
                                                                                                                                      • System Messaging
                                                                                                                                      • Helpdesk, LiveChat, & SMS
                                                                                                                                        • Helpdesk
                                                                                                                                          • LiveChat
                                                                                                                                            • SMS
                                                                                                                                              • 10-digit long code (10DLC)
                                                                                                                                                • Toll Free Number (TFN)
                                                                                                                                                  • Short Code
                                                                                                                                                • Concierge
                                                                                                                                                  • Concierge Set Up
                                                                                                                                                    • Concierge Visual Editor Examples
                                                                                                                                                    • Best Practices
                                                                                                                                                      • Concierge Developer Tools
                                                                                                                                                        • Legacy Concierge Guides
                                                                                                                                                        • CRM
                                                                                                                                                          • Accounts & Contacts
                                                                                                                                                            • Campaigns
                                                                                                                                                            • AI in the Capacity Platform
                                                                                                                                                              • Capacity's Approach to AI
                                                                                                                                                                • Generative AI Tools
                                                                                                                                                                  • AI Agents
                                                                                                                                                                  • App Center
                                                                                                                                                                    • Automations and Workflows
                                                                                                                                                                      • Automations
                                                                                                                                                                        • Workflows
                                                                                                                                                                        • Analytics
                                                                                                                                                                          • Baseline CSV Reports
                                                                                                                                                                            • Bot Reporting
                                                                                                                                                                            • Settings
                                                                                                                                                                              • Org Management
                                                                                                                                                                                • Org Settings
                                                                                                                                                                                  • Custom Fields
                                                                                                                                                                                • Email Templates
                                                                                                                                                                                  • Helpdesk Settings
                                                                                                                                                                                    • Interface Settings
                                                                                                                                                                                      • Chat Settings
                                                                                                                                                                                        • SMS Settings
                                                                                                                                                                                          • Responders
                                                                                                                                                                                        • Developer Platform and Databases
                                                                                                                                                                                          • Developer Platform
                                                                                                                                                                                            • LiveDB
                                                                                                                                                                                              • CapacityDB
                                                                                                                                                                                                • Tutorials
                                                                                                                                                                                                • GC in Apps
                                                                                                                                                                                                • Integrations and Interfaces
                                                                                                                                                                                                  • App Integrations
                                                                                                                                                                                                    • Microsoft
                                                                                                                                                                                                      • Encompass
                                                                                                                                                                                                        • Other Apps
                                                                                                                                                                                                        • Interfaces
                                                                                                                                                                                                          • Microsoft
                                                                                                                                                                                                            • Slack
                                                                                                                                                                                                              • Google Chat
                                                                                                                                                                                                              • Authentication
                                                                                                                                                                                                                • Capacity API
                                                                                                                                                                                                                  • Webhooks
                                                                                                                                                                                                                  • Troubleshooting
                                                                                                                                                                                                                    • Browsers
                                                                                                                                                                                                                      • Email
                                                                                                                                                                                                                        • Contact Us
                                                                                                                                                                                                                          • Platform Status
                                                                                                                                                                                                                          • Mortgage GSE
                                                                                                                                                                                                                            • Capacity GSE Beta
                                                                                                                                                                                                                            1. Home
                                                                                                                                                                                                                            2. Developer Platform and Databases

                                                                                                                                                                                                                            Developer Platform and Databases

                                                                                                                                                                                                                            Developer Platform

                                                                                                                                                                                                                            Application Development Guide
                                                                                                                                                                                                                            OAuth 2.0 Authentication
                                                                                                                                                                                                                            Lua Scripting with Capacity
                                                                                                                                                                                                                            XML and SOAP support
                                                                                                                                                                                                                            Creating a Script

                                                                                                                                                                                                                            LiveDB

                                                                                                                                                                                                                            LiveDB Client Server

                                                                                                                                                                                                                            CapacityDB

                                                                                                                                                                                                                            CapacityDB (Capacity Database)
                                                                                                                                                                                                                            Loading Data into CapacityDB via CSV
                                                                                                                                                                                                                            Tutorials

                                                                                                                                                                                                                            GC in Apps

                                                                                                                                                                                                                            GC in Apps