• Getting Started
    • Onboarding
      • Webinar Recordings
        • Profile & Account
        • Knowledge Management
          • Knowledge Base
            • Knowledge Base Tips
              • Exchanges
                • Guided Conversations
                  • Guided Conversation Functions
                    • Guided Conversation Cards
                    • Cloud Drive
                    • Sites and Articles
                      • External Knowledge Base Integrations
                        • System Messaging
                        • Helpdesk, LiveChat, & SMS
                          • Helpdesk
                            • LiveChat
                              • SMS
                                • 10-digit long code (10DLC)
                                  • Toll Free Number (TFN)
                                    • Short Code
                                  • Concierge
                                    • Concierge Set Up
                                      • Concierge Visual Editor Examples
                                      • Best Practices
                                        • Concierge Developer Tools
                                          • Legacy Concierge Guides
                                          • CRM
                                            • Accounts & Contacts
                                              • Campaigns
                                              • AI in the Capacity Platform
                                                • Capacity's Approach to AI
                                                  • Generative AI Tools
                                                  • App Center
                                                    • Automations and Workflows
                                                      • Automations
                                                        • Workflows
                                                        • Analytics
                                                          • Baseline CSV Reports
                                                            • Bot Reporting
                                                            • Settings
                                                              • Org Management
                                                                • Org Settings
                                                                  • Custom Fields
                                                                • Email Templates
                                                                  • Helpdesk Settings
                                                                    • Interface Settings
                                                                      • Chat Settings
                                                                        • SMS Settings
                                                                          • Responders
                                                                        • Developer Platform and Databases
                                                                          • Developer Platform
                                                                            • LiveDB
                                                                              • CapacityDB
                                                                                • Tutorials
                                                                                • GC in Apps
                                                                                • Integrations and Interfaces
                                                                                  • App Integrations
                                                                                    • Microsoft
                                                                                      • Encompass
                                                                                        • Other Apps
                                                                                        • Interfaces
                                                                                          • Microsoft
                                                                                            • Slack
                                                                                              • Google Chat
                                                                                              • Authentication
                                                                                                • Capacity API
                                                                                                  • Webhooks
                                                                                                  • Troubleshooting
                                                                                                    • Browsers
                                                                                                      • Email
                                                                                                        • Contact Us
                                                                                                          • Platform Status
                                                                                                          • Mortgage GSE
                                                                                                            • Capacity GSE Beta
                                                                                                            Knowledge Center
                                                                                                              • Getting Started
                                                                                                                • Onboarding
                                                                                                                  • Webinar Recordings
                                                                                                                    • Profile & Account
                                                                                                                    • Knowledge Management
                                                                                                                      • Knowledge Base
                                                                                                                        • Knowledge Base Tips
                                                                                                                          • Exchanges
                                                                                                                            • Guided Conversations
                                                                                                                              • Guided Conversation Functions
                                                                                                                                • Guided Conversation Cards
                                                                                                                                • Cloud Drive
                                                                                                                                • Sites and Articles
                                                                                                                                  • External Knowledge Base Integrations
                                                                                                                                    • System Messaging
                                                                                                                                    • Helpdesk, LiveChat, & SMS
                                                                                                                                      • Helpdesk
                                                                                                                                        • LiveChat
                                                                                                                                          • SMS
                                                                                                                                            • 10-digit long code (10DLC)
                                                                                                                                              • Toll Free Number (TFN)
                                                                                                                                                • Short Code
                                                                                                                                              • Concierge
                                                                                                                                                • Concierge Set Up
                                                                                                                                                  • Concierge Visual Editor Examples
                                                                                                                                                  • Best Practices
                                                                                                                                                    • Concierge Developer Tools
                                                                                                                                                      • Legacy Concierge Guides
                                                                                                                                                      • CRM
                                                                                                                                                        • Accounts & Contacts
                                                                                                                                                          • Campaigns
                                                                                                                                                          • AI in the Capacity Platform
                                                                                                                                                            • Capacity's Approach to AI
                                                                                                                                                              • Generative AI Tools
                                                                                                                                                              • App Center
                                                                                                                                                                • Automations and Workflows
                                                                                                                                                                  • Automations
                                                                                                                                                                    • Workflows
                                                                                                                                                                    • Analytics
                                                                                                                                                                      • Baseline CSV Reports
                                                                                                                                                                        • Bot Reporting
                                                                                                                                                                        • Settings
                                                                                                                                                                          • Org Management
                                                                                                                                                                            • Org Settings
                                                                                                                                                                              • Custom Fields
                                                                                                                                                                            • Email Templates
                                                                                                                                                                              • Helpdesk Settings
                                                                                                                                                                                • Interface Settings
                                                                                                                                                                                  • Chat Settings
                                                                                                                                                                                    • SMS Settings
                                                                                                                                                                                      • Responders
                                                                                                                                                                                    • Developer Platform and Databases
                                                                                                                                                                                      • Developer Platform
                                                                                                                                                                                        • LiveDB
                                                                                                                                                                                          • CapacityDB
                                                                                                                                                                                            • Tutorials
                                                                                                                                                                                            • GC in Apps
                                                                                                                                                                                            • Integrations and Interfaces
                                                                                                                                                                                              • App Integrations
                                                                                                                                                                                                • Microsoft
                                                                                                                                                                                                  • Encompass
                                                                                                                                                                                                    • Other Apps
                                                                                                                                                                                                    • Interfaces
                                                                                                                                                                                                      • Microsoft
                                                                                                                                                                                                        • Slack
                                                                                                                                                                                                          • Google Chat
                                                                                                                                                                                                          • Authentication
                                                                                                                                                                                                            • Capacity API
                                                                                                                                                                                                              • Webhooks
                                                                                                                                                                                                              • Troubleshooting
                                                                                                                                                                                                                • Browsers
                                                                                                                                                                                                                  • Email
                                                                                                                                                                                                                    • Contact Us
                                                                                                                                                                                                                      • Platform Status
                                                                                                                                                                                                                      • Mortgage GSE
                                                                                                                                                                                                                        • Capacity GSE Beta
                                                                                                                                                                                                                        1. Home
                                                                                                                                                                                                                        2. Knowledge Management
                                                                                                                                                                                                                        3. Sites and Articles

                                                                                                                                                                                                                        Sites and Articles

                                                                                                                                                                                                                        Capacity Sites Overview
                                                                                                                                                                                                                        Article Table of Contents
                                                                                                                                                                                                                        Site Settings: Site Branding & Basic Customization
                                                                                                                                                                                                                        Controlling Sites Access
                                                                                                                                                                                                                        Create an Article
                                                                                                                                                                                                                        Article Versioning & History
                                                                                                                                                                                                                        Embedding Exchanges In Articles
                                                                                                                                                                                                                        Creating Hotlinks & Links in Articles
                                                                                                                                                                                                                        Adding Attachments/Video in Articles
                                                                                                                                                                                                                        Internal Article Comments
                                                                                                                                                                                                                        Article Approvals