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                                                                                                            • Getting Started
                                                                                                              • Onboarding
                                                                                                                • Webinar Recordings
                                                                                                                  • Profile & Account
                                                                                                                  • Knowledge Management
                                                                                                                    • Knowledge Base
                                                                                                                      • Knowledge Base Tips
                                                                                                                        • Exchanges
                                                                                                                          • Guided Conversations
                                                                                                                            • Guided Conversation Functions
                                                                                                                              • Guided Conversation Cards
                                                                                                                              • Cloud Drive
                                                                                                                              • Sites and Articles
                                                                                                                                • External Knowledge Base Integrations
                                                                                                                                  • System Messaging
                                                                                                                                  • Helpdesk, LiveChat, & SMS
                                                                                                                                    • Helpdesk
                                                                                                                                      • LiveChat
                                                                                                                                        • SMS
                                                                                                                                          • 10-digit long code (10DLC)
                                                                                                                                            • Toll Free Number (TFN)
                                                                                                                                              • Short Code
                                                                                                                                            • Concierge
                                                                                                                                              • Concierge Set Up
                                                                                                                                                • Concierge Visual Editor Examples
                                                                                                                                                • Best Practices
                                                                                                                                                  • Concierge Developer Tools
                                                                                                                                                    • Legacy Concierge Guides
                                                                                                                                                    • CRM
                                                                                                                                                      • Accounts & Contacts
                                                                                                                                                      • AI in the Capacity Platform
                                                                                                                                                        • Capacity's Approach to AI
                                                                                                                                                          • Generative AI Tools
                                                                                                                                                          • App Center
                                                                                                                                                            • Automations and Workflows
                                                                                                                                                              • Automations
                                                                                                                                                                • Workflows
                                                                                                                                                                • Analytics
                                                                                                                                                                  • Baseline CSV Reports
                                                                                                                                                                    • Bot Reporting
                                                                                                                                                                    • Settings
                                                                                                                                                                      • Org Management
                                                                                                                                                                        • Org Settings
                                                                                                                                                                          • Custom Fields
                                                                                                                                                                        • Email Templates
                                                                                                                                                                          • Helpdesk Settings
                                                                                                                                                                            • Interface Settings
                                                                                                                                                                              • Chat Settings
                                                                                                                                                                                • SMS Settings
                                                                                                                                                                                  • Responders
                                                                                                                                                                                • Developer Platform and Databases
                                                                                                                                                                                  • Developer Platform
                                                                                                                                                                                    • LiveDB
                                                                                                                                                                                      • CapacityDB
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                                                                                                                                                                                        • GC in Apps
                                                                                                                                                                                        • Integrations and Interfaces
                                                                                                                                                                                          • App Integrations
                                                                                                                                                                                            • Microsoft
                                                                                                                                                                                              • Encompass
                                                                                                                                                                                                • Other Apps
                                                                                                                                                                                                • Interfaces
                                                                                                                                                                                                  • Microsoft
                                                                                                                                                                                                    • Slack
                                                                                                                                                                                                      • Google Chat
                                                                                                                                                                                                      • Authentication
                                                                                                                                                                                                        • Capacity API
                                                                                                                                                                                                          • Webhooks
                                                                                                                                                                                                          • Troubleshooting
                                                                                                                                                                                                            • Browsers
                                                                                                                                                                                                              • Email
                                                                                                                                                                                                                • Contact Us
                                                                                                                                                                                                                  • Platform Status
                                                                                                                                                                                                                  • Mortgage GSE
                                                                                                                                                                                                                    • Capacity GSE Beta
                                                                                                                                                                                                                    1. Home
                                                                                                                                                                                                                    2. Knowledge Management
                                                                                                                                                                                                                    3. Knowledge Base

                                                                                                                                                                                                                    Knowledge Base

                                                                                                                                                                                                                    Knowledge Base Overview

                                                                                                                                                                                                                    Knowledge Base Tips

                                                                                                                                                                                                                    Downloading Acronyms
                                                                                                                                                                                                                    How to Navigate Directories
                                                                                                                                                                                                                    How to use Multi-KB
                                                                                                                                                                                                                    Uploading and Downloading in KB
                                                                                                                                                                                                                    Knowledge Base Search & Navigation

                                                                                                                                                                                                                    Exchanges

                                                                                                                                                                                                                    Exchanges
                                                                                                                                                                                                                    Downloading Exchanges
                                                                                                                                                                                                                    Upload Exchanges

                                                                                                                                                                                                                    Guided Conversations

                                                                                                                                                                                                                    Working with Guided Conversations
                                                                                                                                                                                                                    AI Agent Card
                                                                                                                                                                                                                    Guided Conversation Variables
                                                                                                                                                                                                                    How to Stop, Exit or Return to Main Menu in Guided Conversation
                                                                                                                                                                                                                    Guided Conversation FAQ's
                                                                                                                                                                                                                    AI Validated Logic Builder
                                                                                                                                                                                                                    Simple Logic Builder
                                                                                                                                                                                                                    Guided Conversation Cards
                                                                                                                                                                                                                    Guided Conversation Routes View
                                                                                                                                                                                                                    Resolution Types in Guided Conversations

                                                                                                                                                                                                                    Guided Conversation Functions
                                                                                                                                                                                                                    Guided Conversation Cards

                                                                                                                                                                                                                    Cloud Drive

                                                                                                                                                                                                                    Cloud Drive & Supported File Types
                                                                                                                                                                                                                    KB Fine Grained Access for Knowledge Agents