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                                                                                                          • Getting Started
                                                                                                            • Onboarding
                                                                                                              • Webinar Recordings
                                                                                                                • Profile & Account
                                                                                                                • App Center
                                                                                                                  • Knowledge Management
                                                                                                                    • Knowledge Base
                                                                                                                      • Knowledge Base Tips
                                                                                                                        • Exchanges
                                                                                                                          • Guided Conversations
                                                                                                                            • Guided Conversation Functions
                                                                                                                              • Guided Conversation Cards
                                                                                                                              • Cloud Drive
                                                                                                                              • Sites and Articles
                                                                                                                                • External Knowledge Base Integrations
                                                                                                                                  • System Messaging
                                                                                                                                  • Helpdesk, LiveChat, & SMS
                                                                                                                                    • Helpdesk
                                                                                                                                      • LiveChat
                                                                                                                                        • SMS
                                                                                                                                          • 10-digit long code (10DLC)
                                                                                                                                            • Toll Free Number (TFN)
                                                                                                                                              • Short Code
                                                                                                                                            • Concierge
                                                                                                                                              • Concierge Set Up
                                                                                                                                                • Concierge Visual Editor Examples
                                                                                                                                                • Best Practices
                                                                                                                                                  • Concierge Developer Tools
                                                                                                                                                    • Legacy Concierge Guides
                                                                                                                                                    • CRM
                                                                                                                                                      • Accounts & Contacts
                                                                                                                                                      • AI in the Capacity Platform
                                                                                                                                                        • Capacity's Approach to AI
                                                                                                                                                          • Generative AI Tools
                                                                                                                                                          • Automations and Workflows
                                                                                                                                                            • Automations
                                                                                                                                                              • Workflows
                                                                                                                                                              • Analytics
                                                                                                                                                                • Baseline CSV Reports
                                                                                                                                                                  • Bot Reporting
                                                                                                                                                                  • Settings
                                                                                                                                                                    • Org Management
                                                                                                                                                                      • Org Settings
                                                                                                                                                                        • Custom Fields
                                                                                                                                                                      • Helpdesk Settings
                                                                                                                                                                        • Interface Settings
                                                                                                                                                                          • Chat Settings
                                                                                                                                                                            • SMS Settings
                                                                                                                                                                              • Responders
                                                                                                                                                                            • Developer Platform and Databases
                                                                                                                                                                              • Developer Platform
                                                                                                                                                                                • LiveDB
                                                                                                                                                                                  • CapacityDB
                                                                                                                                                                                    • Tutorials
                                                                                                                                                                                    • GC in Apps
                                                                                                                                                                                    • Integrations and Interfaces
                                                                                                                                                                                      • App Integrations
                                                                                                                                                                                        • Microsoft
                                                                                                                                                                                          • Encompass
                                                                                                                                                                                            • Other Apps
                                                                                                                                                                                            • Interfaces
                                                                                                                                                                                              • Microsoft
                                                                                                                                                                                                • Slack
                                                                                                                                                                                                  • Google Chat
                                                                                                                                                                                                  • Authentication
                                                                                                                                                                                                    • Capacity API
                                                                                                                                                                                                      • Webhooks
                                                                                                                                                                                                      • Troubleshooting
                                                                                                                                                                                                        • Browsers
                                                                                                                                                                                                          • Email
                                                                                                                                                                                                            • Contact Us
                                                                                                                                                                                                              • Platform Status
                                                                                                                                                                                                              • Mortgage GSE
                                                                                                                                                                                                                • Capacity GSE Beta
                                                                                                                                                                                                                1. Home
                                                                                                                                                                                                                2. Knowledge Management
                                                                                                                                                                                                                3. Knowledge Base

                                                                                                                                                                                                                Knowledge Base

                                                                                                                                                                                                                Knowledge Base Overview

                                                                                                                                                                                                                Knowledge Base Tips

                                                                                                                                                                                                                Downloading Acronyms
                                                                                                                                                                                                                How to Navigate Directories
                                                                                                                                                                                                                How to use Multi-KB
                                                                                                                                                                                                                Uploading and Downloading in KB
                                                                                                                                                                                                                Knowledge Base Search & Navigation

                                                                                                                                                                                                                Exchanges

                                                                                                                                                                                                                Exchanges
                                                                                                                                                                                                                Downloading Exchanges
                                                                                                                                                                                                                Upload Exchanges

                                                                                                                                                                                                                Guided Conversations

                                                                                                                                                                                                                Working with Guided Conversations
                                                                                                                                                                                                                AI Agent Card
                                                                                                                                                                                                                Guided Conversation Variables
                                                                                                                                                                                                                How to Stop, Exit or Return to Main Menu in Guided Conversation
                                                                                                                                                                                                                Guided Conversation FAQ's
                                                                                                                                                                                                                AI Validated Logic Builder
                                                                                                                                                                                                                Simple Logic Builder
                                                                                                                                                                                                                Guided Conversation Cards
                                                                                                                                                                                                                Guided Conversation Routes View
                                                                                                                                                                                                                Resolution Types in Guided Conversations

                                                                                                                                                                                                                Guided Conversation Functions
                                                                                                                                                                                                                Guided Conversation Cards

                                                                                                                                                                                                                Cloud Drive

                                                                                                                                                                                                                Cloud Drive & Supported File Types
                                                                                                                                                                                                                KB Fine Grained Access for Knowledge Agents