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                                                                                                • Getting Started
                                                                                                  • Onboarding
                                                                                                    • Webinar Recordings
                                                                                                      • Profile & Account
                                                                                                      • Knowledge Base
                                                                                                        • Knowledge Base Tips
                                                                                                          • Exchanges
                                                                                                            • Guided Conversations
                                                                                                              • Guided Conversation Functions
                                                                                                                • Guided Conversation Cards
                                                                                                                • Cloud Drive
                                                                                                                  • Sites and Articles
                                                                                                                    • External Knowledge Base Integrations
                                                                                                                      • System Messaging
                                                                                                                      • Helpdesk and LiveChat
                                                                                                                        • Helpdesk
                                                                                                                          • LiveChat
                                                                                                                          • Concierge
                                                                                                                            • Concierge Set Up
                                                                                                                              • Concierge Visual Editor Examples
                                                                                                                              • Concierge Developer Tools
                                                                                                                                • Legacy Concierge Guides
                                                                                                                                • AI in the Capacity Platform
                                                                                                                                  • Capacity's Approach to AI
                                                                                                                                    • Generative AI Tools
                                                                                                                                    • Automations and Workflows
                                                                                                                                      • Automations
                                                                                                                                        • Workflows
                                                                                                                                        • Analytics
                                                                                                                                          • Baseline CSV Reports
                                                                                                                                            • Bot Reporting
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                                                                                                                                              • Helpdesk Settings
                                                                                                                                                • Org Settings
                                                                                                                                                  • Custom Fields
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                                                                                                                                                    • Chat Settings
                                                                                                                                                      • SMS Settings
                                                                                                                                                        • Responders
                                                                                                                                                      • Developer Platform and Databases
                                                                                                                                                        • Developer Platform
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                                                                                                                                                            • CapacityDB
                                                                                                                                                              • Tutorials
                                                                                                                                                              • GC in Apps
                                                                                                                                                              • Surveys
                                                                                                                                                                • Create Survey
                                                                                                                                                                  • Deploy Survey
                                                                                                                                                                  • Integrations and Interfaces
                                                                                                                                                                    • App Integrations
                                                                                                                                                                      • Microsoft
                                                                                                                                                                        • Encompass
                                                                                                                                                                          • Other Apps
                                                                                                                                                                          • Interfaces
                                                                                                                                                                            • Microsoft
                                                                                                                                                                              • Slack
                                                                                                                                                                                • Google Chat
                                                                                                                                                                                • Authentication
                                                                                                                                                                                  • Capacity API
                                                                                                                                                                                    • Webhooks
                                                                                                                                                                                    • Troubleshooting
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                                                                                                                                                                                            1. Home
                                                                                                                                                                                            2. Knowledge Base
                                                                                                                                                                                            3. Knowledge Base Tips

                                                                                                                                                                                            Knowledge Base Tips

                                                                                                                                                                                            Downloading Acronyms
                                                                                                                                                                                            How to Navigate Directories
                                                                                                                                                                                            How to use Multi-KB
                                                                                                                                                                                            Uploading and Downloading in KB