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                                                                                                  • Getting Started
                                                                                                    • Onboarding
                                                                                                      • Webinar Recordings
                                                                                                        • Profile & Account
                                                                                                        • Knowledge Base
                                                                                                          • Knowledge Base Tips
                                                                                                            • Exchanges
                                                                                                              • Guided Conversations
                                                                                                                • Guided Conversation Functions
                                                                                                                  • Guided Conversation Cards
                                                                                                                  • Cloud Drive
                                                                                                                    • Sites and Articles
                                                                                                                      • External Knowledge Base Integrations
                                                                                                                        • System Messaging
                                                                                                                        • Helpdesk and LiveChat
                                                                                                                          • Helpdesk
                                                                                                                            • LiveChat
                                                                                                                            • Concierge
                                                                                                                              • Concierge Set Up
                                                                                                                                • Concierge Visual Editor Examples
                                                                                                                                • Concierge Developer Tools
                                                                                                                                  • Legacy Concierge Guides
                                                                                                                                  • CRM
                                                                                                                                    • Accounts & Contacts
                                                                                                                                    • AI in the Capacity Platform
                                                                                                                                      • Capacity's Approach to AI
                                                                                                                                        • Generative AI Tools
                                                                                                                                        • Automations and Workflows
                                                                                                                                          • Automations
                                                                                                                                            • Workflows
                                                                                                                                            • Analytics
                                                                                                                                              • Baseline CSV Reports
                                                                                                                                                • Bot Reporting
                                                                                                                                                • Settings
                                                                                                                                                  • Helpdesk Settings
                                                                                                                                                    • Org Settings
                                                                                                                                                      • Custom Fields
                                                                                                                                                      • Interface Settings
                                                                                                                                                        • Chat Settings
                                                                                                                                                          • SMS Settings
                                                                                                                                                            • Responders
                                                                                                                                                          • Developer Platform and Databases
                                                                                                                                                            • Developer Platform
                                                                                                                                                              • LiveDB
                                                                                                                                                                • CapacityDB
                                                                                                                                                                  • Tutorials
                                                                                                                                                                  • GC in Apps
                                                                                                                                                                  • Surveys
                                                                                                                                                                    • Create Survey
                                                                                                                                                                      • Deploy Survey
                                                                                                                                                                      • Integrations and Interfaces
                                                                                                                                                                        • App Integrations
                                                                                                                                                                          • Microsoft
                                                                                                                                                                            • Encompass
                                                                                                                                                                              • Other Apps
                                                                                                                                                                              • Interfaces
                                                                                                                                                                                • Microsoft
                                                                                                                                                                                  • Slack
                                                                                                                                                                                    • Google Chat
                                                                                                                                                                                    • Authentication
                                                                                                                                                                                      • Capacity API
                                                                                                                                                                                        • Webhooks
                                                                                                                                                                                        • Troubleshooting
                                                                                                                                                                                          • Browsers
                                                                                                                                                                                            • Email
                                                                                                                                                                                              • Contact Us
                                                                                                                                                                                                • Platform Status
                                                                                                                                                                                                1. Home
                                                                                                                                                                                                2. Knowledge Base

                                                                                                                                                                                                Knowledge Base

                                                                                                                                                                                                Knowledge Base Overview

                                                                                                                                                                                                Knowledge Base Tips

                                                                                                                                                                                                Downloading Acronyms
                                                                                                                                                                                                How to Navigate Directories
                                                                                                                                                                                                How to use Multi-KB
                                                                                                                                                                                                Uploading and Downloading in KB

                                                                                                                                                                                                Exchanges

                                                                                                                                                                                                Exchanges
                                                                                                                                                                                                Downloading Exchanges
                                                                                                                                                                                                Upload Exchanges

                                                                                                                                                                                                Guided Conversations

                                                                                                                                                                                                Working with Guided Conversations
                                                                                                                                                                                                Guided Conversation Variables
                                                                                                                                                                                                How to Stop, Exit or Return to Main Menu in Guided Conversation
                                                                                                                                                                                                Guided Conversation FAQ's
                                                                                                                                                                                                Simple Logic Builder
                                                                                                                                                                                                Guided Conversation Cards
                                                                                                                                                                                                Guided Conversation Routes View
                                                                                                                                                                                                Resolution Types in Guided Conversations
                                                                                                                                                                                                Guided Conversation Instances

                                                                                                                                                                                                Guided Conversation Functions
                                                                                                                                                                                                Guided Conversation Cards

                                                                                                                                                                                                Cloud Drive

                                                                                                                                                                                                Cloud Drive & Supported File Types
                                                                                                                                                                                                KB Fine Grained Access for Knowledge Agents

                                                                                                                                                                                                Sites and Articles

                                                                                                                                                                                                Sites
                                                                                                                                                                                                Article Versioning & History
                                                                                                                                                                                                Embedding Exchanges In Articles
                                                                                                                                                                                                Create an Article
                                                                                                                                                                                                Add Icons or Images to Article Folders
                                                                                                                                                                                                Sites Fine Grained Access
                                                                                                                                                                                                Creating Hotlinks in Articles
                                                                                                                                                                                                Adding Attachments/Video
                                                                                                                                                                                                Internal Article Comments
                                                                                                                                                                                                Article Approvals

                                                                                                                                                                                                External Knowledge Base Integrations

                                                                                                                                                                                                Box.com Integration Setup

                                                                                                                                                                                                System Messaging

                                                                                                                                                                                                System Messaging