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                                                                                                    Knowledge Center
                                                                                                      • Getting Started
                                                                                                        • Onboarding
                                                                                                          • Webinar Recordings
                                                                                                            • Profile & Account
                                                                                                            • Knowledge Base
                                                                                                              • Exchanges
                                                                                                                • Guided Conversations
                                                                                                                  • Guided Conversation Functions
                                                                                                                    • Guided Conversation Cards
                                                                                                                    • Cloud Drive
                                                                                                                      • Sites and Articles
                                                                                                                        • External Knowledge Base Integrations
                                                                                                                          • System Messaging
                                                                                                                          • Helpdesk, LiveChat, & SMS
                                                                                                                            • Helpdesk
                                                                                                                              • LiveChat
                                                                                                                                • SMS
                                                                                                                                  • 10-digit long code (10DLC)
                                                                                                                                    • Toll Free Number (TFN)
                                                                                                                                      • Short Code
                                                                                                                                    • Concierge
                                                                                                                                      • Concierge Set Up
                                                                                                                                        • Concierge Visual Editor Examples
                                                                                                                                        • Best Practices
                                                                                                                                          • Concierge Developer Tools
                                                                                                                                            • Legacy Concierge Guides
                                                                                                                                            • CRM
                                                                                                                                              • Accounts & Contacts
                                                                                                                                              • AI in the Capacity Platform
                                                                                                                                                • Capacity's Approach to AI
                                                                                                                                                  • Generative AI Tools
                                                                                                                                                  • Automations and Workflows
                                                                                                                                                    • Automations
                                                                                                                                                      • Workflows
                                                                                                                                                      • Analytics
                                                                                                                                                        • Baseline CSV Reports
                                                                                                                                                          • Bot Reporting
                                                                                                                                                          • Settings
                                                                                                                                                            • Org Management
                                                                                                                                                              • Org Settings
                                                                                                                                                                • Custom Fields
                                                                                                                                                              • Helpdesk Settings
                                                                                                                                                                • Interface Settings
                                                                                                                                                                  • Chat Settings
                                                                                                                                                                    • SMS Settings
                                                                                                                                                                      • Responders
                                                                                                                                                                    • Developer Platform and Databases
                                                                                                                                                                      • Developer Platform
                                                                                                                                                                        • LiveDB
                                                                                                                                                                          • CapacityDB
                                                                                                                                                                            • Tutorials
                                                                                                                                                                            • GC in Apps
                                                                                                                                                                            • Integrations and Interfaces
                                                                                                                                                                              • App Integrations
                                                                                                                                                                                • Microsoft
                                                                                                                                                                                  • Encompass
                                                                                                                                                                                    • Other Apps
                                                                                                                                                                                    • Interfaces
                                                                                                                                                                                      • Microsoft
                                                                                                                                                                                        • Slack
                                                                                                                                                                                          • Google Chat
                                                                                                                                                                                          • Authentication
                                                                                                                                                                                            • Capacity API
                                                                                                                                                                                              • Webhooks
                                                                                                                                                                                              • Troubleshooting
                                                                                                                                                                                                • Browsers
                                                                                                                                                                                                  • Email
                                                                                                                                                                                                    • Contact Us
                                                                                                                                                                                                      • Platform Status
                                                                                                                                                                                                      • Mortgage GSE
                                                                                                                                                                                                        • Capacity GSE Beta
                                                                                                                                                                                                        1. Home
                                                                                                                                                                                                        2. Knowledge Base

                                                                                                                                                                                                        Knowledge Base

                                                                                                                                                                                                        Knowledge Base Overview

                                                                                                                                                                                                        Exchanges

                                                                                                                                                                                                        Exchanges
                                                                                                                                                                                                        Downloading Exchanges
                                                                                                                                                                                                        Upload Exchanges

                                                                                                                                                                                                        Guided Conversations

                                                                                                                                                                                                        Working with Guided Conversations
                                                                                                                                                                                                        Guided Conversation Variables
                                                                                                                                                                                                        How to Stop, Exit or Return to Main Menu in Guided Conversation
                                                                                                                                                                                                        Guided Conversation FAQ's
                                                                                                                                                                                                        AI Validated Logic Builder
                                                                                                                                                                                                        Simple Logic Builder
                                                                                                                                                                                                        Guided Conversation Cards
                                                                                                                                                                                                        Guided Conversation Routes View
                                                                                                                                                                                                        Resolution Types in Guided Conversations
                                                                                                                                                                                                        Guided Conversation Instances

                                                                                                                                                                                                        Guided Conversation Functions
                                                                                                                                                                                                        Guided Conversation Cards

                                                                                                                                                                                                        Cloud Drive

                                                                                                                                                                                                        Cloud Drive & Supported File Types
                                                                                                                                                                                                        KB Fine Grained Access for Knowledge Agents

                                                                                                                                                                                                        Sites and Articles

                                                                                                                                                                                                        Capacity Sites Overview
                                                                                                                                                                                                        Site Branding & Basic Customization
                                                                                                                                                                                                        Controlling Sites Access
                                                                                                                                                                                                        Create an Article
                                                                                                                                                                                                        Article Versioning & History
                                                                                                                                                                                                        Embedding Exchanges In Articles
                                                                                                                                                                                                        Creating Hotlinks in Articles
                                                                                                                                                                                                        Adding Attachments/Video in Articles
                                                                                                                                                                                                        Internal Article Comments
                                                                                                                                                                                                        Article Approvals

                                                                                                                                                                                                        External Knowledge Base Integrations

                                                                                                                                                                                                        Box.com Integration Setup
                                                                                                                                                                                                        Answer Engine in Knowledge Base

                                                                                                                                                                                                        System Messaging

                                                                                                                                                                                                        System Messaging