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                                                                                            Knowledge Center
                                                                                              • Getting Started
                                                                                                • Onboarding
                                                                                                  • Webinar Recordings
                                                                                                    • Profile & Account
                                                                                                    • Knowledge Base
                                                                                                      • Knowledge Base Tips
                                                                                                        • Exchanges
                                                                                                          • Guided Conversations
                                                                                                            • Guided Conversation Functions
                                                                                                              • Guided Conversation Cards
                                                                                                              • Cloud Drive
                                                                                                                • Sites and Articles
                                                                                                                  • External Knowledge Base Integrations
                                                                                                                    • System Messaging
                                                                                                                    • Helpdesk and LiveChat
                                                                                                                      • Helpdesk
                                                                                                                        • LiveChat
                                                                                                                        • Concierge
                                                                                                                          • Concierge Set Up
                                                                                                                            • Concierge Visual Editor Examples
                                                                                                                            • Concierge Developer Tools
                                                                                                                              • Legacy Concierge Guides
                                                                                                                              • AI in the Capacity Platform
                                                                                                                                • Capacity's Approach to AI
                                                                                                                                  • Generative AI Tools
                                                                                                                                  • Automations and Workflows
                                                                                                                                    • Automations
                                                                                                                                      • Workflows
                                                                                                                                      • Analytics
                                                                                                                                        • Baseline CSV Reports
                                                                                                                                          • Bot Reporting
                                                                                                                                          • Settings
                                                                                                                                            • Helpdesk Settings
                                                                                                                                              • Org Settings
                                                                                                                                                • Custom Fields
                                                                                                                                                • Interface Settings
                                                                                                                                                  • Chat Settings
                                                                                                                                                    • SMS Settings
                                                                                                                                                      • Responders
                                                                                                                                                    • Developer Platform and Databases
                                                                                                                                                      • Developer Platform
                                                                                                                                                        • LiveDB
                                                                                                                                                          • CapacityDB
                                                                                                                                                            • Tutorials
                                                                                                                                                            • GC in Apps
                                                                                                                                                            • Surveys
                                                                                                                                                              • Create Survey
                                                                                                                                                                • Deploy Survey
                                                                                                                                                                • Integrations and Interfaces
                                                                                                                                                                  • App Integrations
                                                                                                                                                                    • Microsoft
                                                                                                                                                                      • Encompass
                                                                                                                                                                        • Other Apps
                                                                                                                                                                        • Interfaces
                                                                                                                                                                          • Microsoft
                                                                                                                                                                            • Slack
                                                                                                                                                                            • Authentication
                                                                                                                                                                              • Capacity API
                                                                                                                                                                                • Webhooks
                                                                                                                                                                                • Troubleshooting
                                                                                                                                                                                  • Browsers
                                                                                                                                                                                    • Email
                                                                                                                                                                                      • Contact Us
                                                                                                                                                                                        • Platform Status
                                                                                                                                                                                        1. Home
                                                                                                                                                                                        2. Integrations and Interfaces
                                                                                                                                                                                        3. App Integrations

                                                                                                                                                                                        App Integrations

                                                                                                                                                                                        Microsoft

                                                                                                                                                                                        Microsoft O365 Email & Calendar Set Up
                                                                                                                                                                                        Teams Notifications
                                                                                                                                                                                        Using the Microsoft O365 Integration
                                                                                                                                                                                        Azure Employee Directory Skills
                                                                                                                                                                                        Microsoft SharePoint Set Up

                                                                                                                                                                                        Encompass

                                                                                                                                                                                        Encompass Set Up
                                                                                                                                                                                        Using the Encompass Integration
                                                                                                                                                                                        Encompass Field Names

                                                                                                                                                                                        Other Apps

                                                                                                                                                                                        Validate Email with Code
                                                                                                                                                                                        Weather App