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                                                                                                Knowledge Center
                                                                                                  • Getting Started
                                                                                                    • Onboarding
                                                                                                      • Webinar Recordings
                                                                                                        • Profile & Account
                                                                                                        • Knowledge Base
                                                                                                          • Knowledge Base Tips
                                                                                                            • Exchanges
                                                                                                              • Guided Conversations
                                                                                                                • Guided Conversation Functions
                                                                                                                  • Guided Conversation Cards
                                                                                                                  • Cloud Drive
                                                                                                                    • Sites and Articles
                                                                                                                      • External Knowledge Base Integrations
                                                                                                                        • System Messaging
                                                                                                                        • Helpdesk and LiveChat
                                                                                                                          • Helpdesk
                                                                                                                            • LiveChat
                                                                                                                            • Concierge
                                                                                                                              • Concierge Set Up
                                                                                                                                • Concierge Visual Editor Examples
                                                                                                                                • Concierge Developer Tools
                                                                                                                                  • Legacy Concierge Guides
                                                                                                                                  • CRM
                                                                                                                                    • Accounts & Contacts
                                                                                                                                    • AI in the Capacity Platform
                                                                                                                                      • Capacity's Approach to AI
                                                                                                                                        • Generative AI Tools
                                                                                                                                        • Automations and Workflows
                                                                                                                                          • Automations
                                                                                                                                            • Workflows
                                                                                                                                            • Analytics
                                                                                                                                              • Baseline CSV Reports
                                                                                                                                                • Bot Reporting
                                                                                                                                                • Settings
                                                                                                                                                  • Helpdesk Settings
                                                                                                                                                    • Org Settings
                                                                                                                                                      • Custom Fields
                                                                                                                                                      • Interface Settings
                                                                                                                                                        • Chat Settings
                                                                                                                                                          • SMS Settings
                                                                                                                                                            • Responders
                                                                                                                                                          • Developer Platform and Databases
                                                                                                                                                            • Developer Platform
                                                                                                                                                              • LiveDB
                                                                                                                                                                • CapacityDB
                                                                                                                                                                  • Tutorials
                                                                                                                                                                  • GC in Apps
                                                                                                                                                                  • Surveys
                                                                                                                                                                    • Create Survey
                                                                                                                                                                      • Deploy Survey
                                                                                                                                                                      • Integrations and Interfaces
                                                                                                                                                                        • App Integrations
                                                                                                                                                                          • Microsoft
                                                                                                                                                                            • Encompass
                                                                                                                                                                              • Other Apps
                                                                                                                                                                              • Interfaces
                                                                                                                                                                                • Microsoft
                                                                                                                                                                                  • Slack
                                                                                                                                                                                    • Google Chat
                                                                                                                                                                                    • Authentication
                                                                                                                                                                                      • Capacity API
                                                                                                                                                                                        • Webhooks
                                                                                                                                                                                        • Troubleshooting
                                                                                                                                                                                          • Browsers
                                                                                                                                                                                            • Email
                                                                                                                                                                                              • Contact Us
                                                                                                                                                                                                • Platform Status
                                                                                                                                                                                                1. Home
                                                                                                                                                                                                2. Helpdesk and LiveChat
                                                                                                                                                                                                3. Helpdesk

                                                                                                                                                                                                Helpdesk

                                                                                                                                                                                                Helpdesk Overview
                                                                                                                                                                                                Ticket Tasks
                                                                                                                                                                                                Helpdesk SLA's (BETA)
                                                                                                                                                                                                Helpdesk Filters and Sorting
                                                                                                                                                                                                Helpdesk Custom Views
                                                                                                                                                                                                Helpdesk @mentions
                                                                                                                                                                                                Helpdesk Custom Field Filters
                                                                                                                                                                                                Helpdesk Public Ticket Portal
                                                                                                                                                                                                Helpdesk Private Ticket Portal
                                                                                                                                                                                                Helpdesk Ticketing Portals
                                                                                                                                                                                                Helpdesk Email Signatures
                                                                                                                                                                                                Forward Emails into Capacity Helpdesk
                                                                                                                                                                                                Helpdesk Supported File Types
                                                                                                                                                                                                Helpdesk Merge Tickets
                                                                                                                                                                                                Helpdesk Custom Ticket Types
                                                                                                                                                                                                Helpdesk Ticket Watcher Access
                                                                                                                                                                                                Helpdesk Threads and Forwarding
                                                                                                                                                                                                Helpdesk Kanban Boards