• Getting Started
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              • Guided Conversation Functions
                • Guided Conversation Cards
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                    • External Knowledge Base Integrations
                      • System Messaging
                      • Helpdesk, LiveChat, & SMS
                        • Helpdesk
                          • LiveChat
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                                • Concierge Developer Tools
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                                    • Accounts & Contacts
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                                      • Capacity's Approach to AI
                                        • Generative AI Tools
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                                          • Automations
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                                                            • Developer Platform
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                                                                      • Microsoft
                                                                        • Encompass
                                                                          • Other Apps
                                                                          • Interfaces
                                                                            • Microsoft
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                                                                                • Google Chat
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                                                                                    • Webhooks
                                                                                    • Troubleshooting
                                                                                      • Browsers
                                                                                        • Email
                                                                                          • Contact Us
                                                                                            • Platform Status
                                                                                            • Mortgage GSE
                                                                                              • Capacity GSE Beta
                                                                                              Knowledge Center
                                                                                                • Getting Started
                                                                                                  • Onboarding
                                                                                                    • Webinar Recordings
                                                                                                      • Profile & Account
                                                                                                      • Knowledge Base
                                                                                                        • Exchanges
                                                                                                          • Guided Conversations
                                                                                                            • Guided Conversation Functions
                                                                                                              • Guided Conversation Cards
                                                                                                              • Cloud Drive
                                                                                                                • Sites and Articles
                                                                                                                  • External Knowledge Base Integrations
                                                                                                                    • System Messaging
                                                                                                                    • Helpdesk, LiveChat, & SMS
                                                                                                                      • Helpdesk
                                                                                                                        • LiveChat
                                                                                                                          • SMS
                                                                                                                          • Concierge
                                                                                                                            • Concierge Set Up
                                                                                                                              • Concierge Visual Editor Examples
                                                                                                                              • Concierge Developer Tools
                                                                                                                                • Legacy Concierge Guides
                                                                                                                                • CRM
                                                                                                                                  • Accounts & Contacts
                                                                                                                                  • AI in the Capacity Platform
                                                                                                                                    • Capacity's Approach to AI
                                                                                                                                      • Generative AI Tools
                                                                                                                                      • Automations and Workflows
                                                                                                                                        • Automations
                                                                                                                                          • Workflows
                                                                                                                                          • Analytics
                                                                                                                                            • Baseline CSV Reports
                                                                                                                                              • Bot Reporting
                                                                                                                                              • Settings
                                                                                                                                                • Helpdesk Settings
                                                                                                                                                  • Org Settings
                                                                                                                                                    • Custom Fields
                                                                                                                                                    • Interface Settings
                                                                                                                                                      • Chat Settings
                                                                                                                                                        • SMS Settings
                                                                                                                                                          • Responders
                                                                                                                                                        • Developer Platform and Databases
                                                                                                                                                          • Developer Platform
                                                                                                                                                            • LiveDB
                                                                                                                                                              • CapacityDB
                                                                                                                                                                • Tutorials
                                                                                                                                                                • GC in Apps
                                                                                                                                                                • Integrations and Interfaces
                                                                                                                                                                  • App Integrations
                                                                                                                                                                    • Microsoft
                                                                                                                                                                      • Encompass
                                                                                                                                                                        • Other Apps
                                                                                                                                                                        • Interfaces
                                                                                                                                                                          • Microsoft
                                                                                                                                                                            • Slack
                                                                                                                                                                              • Google Chat
                                                                                                                                                                              • Authentication
                                                                                                                                                                                • Capacity API
                                                                                                                                                                                  • Webhooks
                                                                                                                                                                                  • Troubleshooting
                                                                                                                                                                                    • Browsers
                                                                                                                                                                                      • Email
                                                                                                                                                                                        • Contact Us
                                                                                                                                                                                          • Platform Status
                                                                                                                                                                                          • Mortgage GSE
                                                                                                                                                                                            • Capacity GSE Beta
                                                                                                                                                                                            1. Home
                                                                                                                                                                                            2. Helpdesk, LiveChat, & SMS
                                                                                                                                                                                            3. Helpdesk

                                                                                                                                                                                            Helpdesk

                                                                                                                                                                                            Helpdesk Overview
                                                                                                                                                                                            Ticket Tasks
                                                                                                                                                                                            Helpdesk SLA's (BETA)
                                                                                                                                                                                            Helpdesk Filters and Sorting
                                                                                                                                                                                            Helpdesk Custom Views
                                                                                                                                                                                            Helpdesk @mentions
                                                                                                                                                                                            Helpdesk Custom Field Filters
                                                                                                                                                                                            Helpdesk Public Ticket Portal
                                                                                                                                                                                            Helpdesk Private Ticket Portal
                                                                                                                                                                                            Helpdesk Ticketing Portals
                                                                                                                                                                                            Helpdesk Email Signatures
                                                                                                                                                                                            Forward Emails into Capacity Helpdesk
                                                                                                                                                                                            Helpdesk Supported File Types
                                                                                                                                                                                            Helpdesk Merge Tickets
                                                                                                                                                                                            Helpdesk Custom Ticket Types
                                                                                                                                                                                            Helpdesk Ticket Watcher Access
                                                                                                                                                                                            Helpdesk Threads and Forwarding
                                                                                                                                                                                            Helpdesk Kanban Boards