Helpdesk Supported File Types

Supported file attachments in the Helpdesk console include:

NameExtensionMime Type
Audio Interchange File Formataiffaudio/aiff
audio/x-aiff
application/octet-stream
audio/rmf
audio/vnd.qcelp
audio/x-gsm
audio/x-midi
audio/x-pn-aiff
audio/x-rmf
sound/aiff
Comma-Seperated Valuescsvtext/plain
text/csv
text/html
application/octet-stream
Binary Datadatapplication/octet-stream
text/plain
zz-application/zz-winassoc-dat
application/vnd.ms-tnef
Microsoft Worddotapplication/msword
docapplication/msword
Microsoft Word - Macro-Enabled Documentdocmapplication/vnd.ms-word.document.macroenabled.12
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Microsoft Office - OOXML - Word Documentdocxapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
application/zip
application/octet-stream
Microsoft Word - Macro-Enabled Templatedotmapplication/vnd.ms-word.template.macroenabled.12
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Microsoft Office - OOXML - Word Document Templatedotxapplication/vnd.openxmlformats-officedocument.wordprocessingml.template
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Electronic Mail Formatemlapplication/octet-stream
message/rfc822
text/html
Graphics Interchange Formatgifimage/gif
High Efficiency Image File Formatheicimage/heic
application/octet-stream
heifimage/heif
application/octet-stream
JPEG Imagejpegimage/jpeg
QuickTimemovvideo/quicktime
MP3 audiomp3audio/mpeg
audio/mpa-robust
audio/mpg
audio/mpa
application/octet-stream
audio/mpeg3
audio/mp3
audio/x-mpeg-3
audio/x-mp3
audio/x-mpeg
audio/x-mpeg3
audio/x-mpegaudio
audio/x-mpegurl
audio/x-mpg
MPEG-4mp4video/mp4
Adobe Portable Document Formatpdfapplication/pdf
application/octet-stream
Portable Network Graphics (PNG)pngimage/png
Microsoft PowerPointpptapplication/vnd.ms-powerpoint
Microsoft PowerPoint - Macro-Enabled Presentation Filepptmapplication/vnd.ms-powerpoint.presentation.macroenabled.12
application/vnd.openxmlformats-officedocument.presentationml.presentation
Microsoft Office - OOXML - Presentationpptxapplication/vnd.openxmlformats-officedocument.presentationml.presentation
application/zip
application/octet-stream
Scalable Vector Graphicssvgimage/svg+xml
image/svg
Texttxttext/plain
Waveform Audio Formatwavaudio/wav
audio/x-wav
audio/vnd.wav
application/octet-stream
audio/x-pn-wav
Microsoft Excelxlsapplication/vnd.ms-excel
Microsoft Excel - Macro-Enabled Workbookxlsmapplication/vnd.ms-excel.sheet.macroenabled.12
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
Microsoft Office - OOXML - Spreadsheetxlsmapplication/zip
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
application/zip
application/octet-stream
Microsoft Excel Legacy Templatexltapplication/vnd.ms-excel
Microsoft Excel - Macro-Enabled Template Filexltmapplication/vnd.ms-excel.template.macroenabled.12
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
Microsoft Office - OOXML - Spreadsheet Templatexltxapplication/vnd.openxmlformats-officedocument.spreadsheetml.template
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet

Files are limited to 200 MB. Please ensure your file is less than 200MB.


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