Helpdesk Supported File Types
Supported file attachments in the Helpdesk console include:
| Name | Extension | Mime Type |
| Audio Interchange File Format | aiff | audio/aiff |
| audio/x-aiff | ||
| application/octet-stream | ||
| audio/rmf | ||
| audio/vnd.qcelp | ||
| audio/x-gsm | ||
| audio/x-midi | ||
| audio/x-pn-aiff | ||
| audio/x-rmf | ||
| sound/aiff | ||
| Comma-Seperated Values | csv | text/plain |
| text/csv | ||
| text/html | ||
| application/octet-stream | ||
| Binary Data | dat | application/octet-stream |
| text/plain | ||
| zz-application/zz-winassoc-dat | ||
| application/vnd.ms-tnef | ||
| Microsoft Word | dot | application/msword |
| doc | application/msword | |
| Microsoft Word - Macro-Enabled Document | docm | application/vnd.ms-word.document.macroenabled.12 |
| application/vnd.openxmlformats-officedocument.wordprocessingml.document | ||
| Microsoft Office - OOXML - Word Document | docx | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| application/zip | ||
| application/octet-stream | ||
| Microsoft Word - Macro-Enabled Template | dotm | application/vnd.ms-word.template.macroenabled.12 |
| application/vnd.openxmlformats-officedocument.wordprocessingml.document | ||
| Microsoft Office - OOXML - Word Document Template | dotx | application/vnd.openxmlformats-officedocument.wordprocessingml.template |
| application/vnd.openxmlformats-officedocument.wordprocessingml.document | ||
| Electronic Mail Format | eml | application/octet-stream |
| message/rfc822 | ||
| text/html | ||
| Graphics Interchange Format | gif | image/gif |
| High Efficiency Image File Format | heic | image/heic |
| application/octet-stream | ||
| heif | image/heif | |
| application/octet-stream | ||
| JPEG Image | jpeg | image/jpeg |
| QuickTime | mov | video/quicktime |
| MP3 audio | mp3 | audio/mpeg |
| audio/mpa-robust | ||
| audio/mpg | ||
| audio/mpa | ||
| application/octet-stream | ||
| audio/mpeg3 | ||
| audio/mp3 | ||
| audio/x-mpeg-3 | ||
| audio/x-mp3 | ||
| audio/x-mpeg | ||
| audio/x-mpeg3 | ||
| audio/x-mpegaudio | ||
| audio/x-mpegurl | ||
| audio/x-mpg | ||
| MPEG-4 | mp4 | video/mp4 |
| Adobe Portable Document Format | application/pdf | |
| application/octet-stream | ||
| Portable Network Graphics (PNG) | png | image/png |
| Microsoft PowerPoint | ppt | application/vnd.ms-powerpoint |
| Microsoft PowerPoint - Macro-Enabled Presentation File | pptm | application/vnd.ms-powerpoint.presentation.macroenabled.12 |
| application/vnd.openxmlformats-officedocument.presentationml.presentation | ||
| Microsoft Office - OOXML - Presentation | pptx | application/vnd.openxmlformats-officedocument.presentationml.presentation |
| application/zip | ||
| application/octet-stream | ||
| Scalable Vector Graphics | svg | image/svg+xml |
| image/svg | ||
| Text | txt | text/plain |
| Waveform Audio Format | wav | audio/wav |
| audio/x-wav | ||
| audio/vnd.wav | ||
| application/octet-stream | ||
| audio/x-pn-wav | ||
| Microsoft Excel | xls | application/vnd.ms-excel |
| Microsoft Excel - Macro-Enabled Workbook | xlsm | application/vnd.ms-excel.sheet.macroenabled.12 |
| application/vnd.openxmlformats-officedocument.spreadsheetml.sheet | ||
| Microsoft Office - OOXML - Spreadsheet | xlsm | application/zip |
| application/vnd.openxmlformats-officedocument.spreadsheetml.sheet | ||
| application/zip | ||
| application/octet-stream | ||
| Microsoft Excel Legacy Template | xlt | application/vnd.ms-excel |
| Microsoft Excel - Macro-Enabled Template File | xltm | application/vnd.ms-excel.template.macroenabled.12 |
| application/vnd.openxmlformats-officedocument.spreadsheetml.sheet | ||
| Microsoft Office - OOXML - Spreadsheet Template | xltx | application/vnd.openxmlformats-officedocument.spreadsheetml.template |
| application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
Files are limited to 200 MB. Please ensure your file is less than 200MB.