• Getting Started
    • Onboarding
      • Webinar Recordings
        • Profile & Account
        • Knowledge Base
          • Exchanges
            • Guided Conversations
              • Guided Conversation Functions
                • Guided Conversation Cards
                • Cloud Drive
                  • Sites and Articles
                    • External Knowledge Base Integrations
                      • System Messaging
                      • Helpdesk, LiveChat, & SMS
                        • Helpdesk
                          • LiveChat
                            • SMS
                            • Concierge
                              • Concierge Set Up
                                • Concierge Visual Editor Examples
                                • Concierge Developer Tools
                                  • Legacy Concierge Guides
                                  • CRM
                                    • Accounts & Contacts
                                    • AI in the Capacity Platform
                                      • Capacity's Approach to AI
                                        • Generative AI Tools
                                        • Automations and Workflows
                                          • Automations
                                            • Workflows
                                            • Analytics
                                              • Baseline CSV Reports
                                                • Bot Reporting
                                                • Settings
                                                  • Helpdesk Settings
                                                    • Org Settings
                                                      • Custom Fields
                                                      • Interface Settings
                                                        • Chat Settings
                                                          • SMS Settings
                                                            • Responders
                                                          • Developer Platform and Databases
                                                            • Developer Platform
                                                              • LiveDB
                                                                • CapacityDB
                                                                  • Tutorials
                                                                  • GC in Apps
                                                                  • Integrations and Interfaces
                                                                    • App Integrations
                                                                      • Microsoft
                                                                        • Encompass
                                                                          • Other Apps
                                                                          • Interfaces
                                                                            • Microsoft
                                                                              • Slack
                                                                                • Google Chat
                                                                                • Authentication
                                                                                  • Capacity API
                                                                                    • Webhooks
                                                                                    • Troubleshooting
                                                                                      • Browsers
                                                                                        • Email
                                                                                          • Contact Us
                                                                                            • Platform Status
                                                                                            • Mortgage GSE
                                                                                              • Capacity GSE Beta
                                                                                              Knowledge Center
                                                                                                • Getting Started
                                                                                                  • Onboarding
                                                                                                    • Webinar Recordings
                                                                                                      • Profile & Account
                                                                                                      • Knowledge Base
                                                                                                        • Exchanges
                                                                                                          • Guided Conversations
                                                                                                            • Guided Conversation Functions
                                                                                                              • Guided Conversation Cards
                                                                                                              • Cloud Drive
                                                                                                                • Sites and Articles
                                                                                                                  • External Knowledge Base Integrations
                                                                                                                    • System Messaging
                                                                                                                    • Helpdesk, LiveChat, & SMS
                                                                                                                      • Helpdesk
                                                                                                                        • LiveChat
                                                                                                                          • SMS
                                                                                                                          • Concierge
                                                                                                                            • Concierge Set Up
                                                                                                                              • Concierge Visual Editor Examples
                                                                                                                              • Concierge Developer Tools
                                                                                                                                • Legacy Concierge Guides
                                                                                                                                • CRM
                                                                                                                                  • Accounts & Contacts
                                                                                                                                  • AI in the Capacity Platform
                                                                                                                                    • Capacity's Approach to AI
                                                                                                                                      • Generative AI Tools
                                                                                                                                      • Automations and Workflows
                                                                                                                                        • Automations
                                                                                                                                          • Workflows
                                                                                                                                          • Analytics
                                                                                                                                            • Baseline CSV Reports
                                                                                                                                              • Bot Reporting
                                                                                                                                              • Settings
                                                                                                                                                • Helpdesk Settings
                                                                                                                                                  • Org Settings
                                                                                                                                                    • Custom Fields
                                                                                                                                                    • Interface Settings
                                                                                                                                                      • Chat Settings
                                                                                                                                                        • SMS Settings
                                                                                                                                                          • Responders
                                                                                                                                                        • Developer Platform and Databases
                                                                                                                                                          • Developer Platform
                                                                                                                                                            • LiveDB
                                                                                                                                                              • CapacityDB
                                                                                                                                                                • Tutorials
                                                                                                                                                                • GC in Apps
                                                                                                                                                                • Integrations and Interfaces
                                                                                                                                                                  • App Integrations
                                                                                                                                                                    • Microsoft
                                                                                                                                                                      • Encompass
                                                                                                                                                                        • Other Apps
                                                                                                                                                                        • Interfaces
                                                                                                                                                                          • Microsoft
                                                                                                                                                                            • Slack
                                                                                                                                                                              • Google Chat
                                                                                                                                                                              • Authentication
                                                                                                                                                                                • Capacity API
                                                                                                                                                                                  • Webhooks
                                                                                                                                                                                  • Troubleshooting
                                                                                                                                                                                    • Browsers
                                                                                                                                                                                      • Email
                                                                                                                                                                                        • Contact Us
                                                                                                                                                                                          • Platform Status
                                                                                                                                                                                          • Mortgage GSE
                                                                                                                                                                                            • Capacity GSE Beta
                                                                                                                                                                                            1. Home
                                                                                                                                                                                            2. Analytics
                                                                                                                                                                                            3. Baseline CSV Reports

                                                                                                                                                                                            Baseline CSV Reports

                                                                                                                                                                                            Automation Instance Log Report
                                                                                                                                                                                            Helpdesk Custom Field Ticket Log Report
                                                                                                                                                                                            Guided Conversations Most Abandoned Paths Report
                                                                                                                                                                                            Guided Conversations Most Traveled Paths Report
                                                                                                                                                                                            Guided Conversations Path Detail Report
                                                                                                                                                                                            Automation Detail Report
                                                                                                                                                                                            Helpdesk Ticket Log Report
                                                                                                                                                                                            Workflow Instance Log Report
                                                                                                                                                                                            Workflow Detail Report