Guided Conversations Path Detail Report
Guided Conversation Path Detail Reporting
Provides a deep dive of the different paths and their analytics for the selected guided conversation.
Running the Report
To access this report, navigate to Analytics > Baseline CSV Reports > Create Reports.
Select the Guided Conversation Path Detail report from the list and specify your filter dates to run the report. The available filters include:
- Start & End Dates - This is a required set of filters to scope the report to conversations created within the specified time frame.
- Exchange - A single select searchable dropdown that allows you to search your exchanges to select the specific Guided Conversation you want to drill into.
Some Questions the Report Answers
- What paths in the selected guided conversation are getting the most traffic?
- What paths are abandoned the most?
- What nodes or steps in the guided conversation are people dropping off of the most?
Data Columns
Below is the list of columns you can expect to receive from this report.
| Column Name | Value Description |
|---|---|
| exchange_name | The name of the exchange / guided conversation as shown within the Knowledge Base. It is typically your primary inquiry to trigger the GC. |
| exchange_id | The Id of the exchange / guided conversation. |
| formatted_path | This is a text-based representation of the path the users followed within your guided conversation. We are pulling the node title when available and truncated supporting info to help identify each node. Each node is separated by >>>. |
| drop_off_node | For the path, this column represents the node the user ended on and did not progress any further. |
| node_count | The count of the nodes or steps in the path traveled. |
| conversation_count | The number of conversation sessions encountered the path scoped by the timeframe and filters specified. |
| perc_of_all_conversations | Denotes the percentage that the path represents of all of the total conversations that hit that specific guided conversation in the timeframe specified. |
| is_complete_path | Denotes if the path is considered a "complete" path in that it made it to the end point or if it was abandoned. |