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                                                                                                                          Knowledge Center
                                                                                                                            • Getting Started
                                                                                                                              • Onboarding
                                                                                                                                • Webinar Recordings
                                                                                                                                  • Profile & Account
                                                                                                                                  • Analytics Assistant
                                                                                                                                    • Getting Started
                                                                                                                                      • Sharing Presentations
                                                                                                                                        • Using Dashboards
                                                                                                                                        • Omnichannel Inbox
                                                                                                                                          • Overview
                                                                                                                                            • RCS Messaging
                                                                                                                                              • WhatsApp
                                                                                                                                              • Knowledge Management
                                                                                                                                                • Knowledge Base
                                                                                                                                                  • Knowledge Base Tips
                                                                                                                                                    • Exchanges
                                                                                                                                                      • Guided Conversations
                                                                                                                                                        • Guided Conversation Functions
                                                                                                                                                          • Guided Conversation Cards
                                                                                                                                                          • Cloud Drive
                                                                                                                                                          • Sites and Articles
                                                                                                                                                            • External Knowledge Base Integrations
                                                                                                                                                              • System Messaging
                                                                                                                                                              • Helpdesk, LiveChat, & SMS
                                                                                                                                                                • Helpdesk
                                                                                                                                                                  • LiveChat
                                                                                                                                                                    • SMS
                                                                                                                                                                      • 10-digit long code (10DLC)
                                                                                                                                                                        • Toll Free Number (TFN)
                                                                                                                                                                          • Short Code
                                                                                                                                                                        • Concierge
                                                                                                                                                                          • Concierge Set Up
                                                                                                                                                                            • Concierge Visual Editor Examples
                                                                                                                                                                            • Best Practices
                                                                                                                                                                              • Concierge Developer Tools
                                                                                                                                                                                • Legacy Concierge Guides
                                                                                                                                                                                • CRM
                                                                                                                                                                                  • Accounts & Contacts
                                                                                                                                                                                    • Campaigns
                                                                                                                                                                                    • AI in the Capacity Platform
                                                                                                                                                                                      • Capacity's Approach to AI
                                                                                                                                                                                        • Generative AI Tools
                                                                                                                                                                                          • AI Agents
                                                                                                                                                                                          • App Center
                                                                                                                                                                                            • Automations and Workflows
                                                                                                                                                                                              • Automations
                                                                                                                                                                                                • Workflows
                                                                                                                                                                                                • Analytics
                                                                                                                                                                                                  • Baseline CSV Reports
                                                                                                                                                                                                    • Bot Reporting
                                                                                                                                                                                                    • Settings
                                                                                                                                                                                                      • Org Management
                                                                                                                                                                                                        • Org Settings
                                                                                                                                                                                                          • Custom Fields
                                                                                                                                                                                                        • Email Templates
                                                                                                                                                                                                          • Helpdesk Settings
                                                                                                                                                                                                            • Interface Settings
                                                                                                                                                                                                              • Chat Settings
                                                                                                                                                                                                                • SMS Settings
                                                                                                                                                                                                                  • Responders
                                                                                                                                                                                                                • Developer Platform and Databases
                                                                                                                                                                                                                  • Developer Platform
                                                                                                                                                                                                                    • LiveDB
                                                                                                                                                                                                                      • CapacityDB
                                                                                                                                                                                                                        • Tutorials
                                                                                                                                                                                                                        • GC in Apps
                                                                                                                                                                                                                        • Integrations and Interfaces
                                                                                                                                                                                                                          • App Integrations
                                                                                                                                                                                                                            • Microsoft
                                                                                                                                                                                                                              • Encompass
                                                                                                                                                                                                                                • Other Apps
                                                                                                                                                                                                                                • Interfaces
                                                                                                                                                                                                                                  • Microsoft
                                                                                                                                                                                                                                    • Slack
                                                                                                                                                                                                                                      • Google Chat
                                                                                                                                                                                                                                      • Authentication
                                                                                                                                                                                                                                        • Capacity API
                                                                                                                                                                                                                                          • Webhooks
                                                                                                                                                                                                                                          • Troubleshooting
                                                                                                                                                                                                                                            • Browsers
                                                                                                                                                                                                                                              • Email
                                                                                                                                                                                                                                                • Contact Us
                                                                                                                                                                                                                                                  • Platform Status
                                                                                                                                                                                                                                                  • Mortgage GSE
                                                                                                                                                                                                                                                    • Capacity GSE Beta
                                                                                                                                                                                                                                                    1. Home
                                                                                                                                                                                                                                                    2. Omnichannel Inbox

                                                                                                                                                                                                                                                    Omnichannel Inbox

                                                                                                                                                                                                                                                    Overview

                                                                                                                                                                                                                                                    Omnichannel Inbox

                                                                                                                                                                                                                                                    RCS Messaging

                                                                                                                                                                                                                                                    RCS Messaging

                                                                                                                                                                                                                                                    WhatsApp

                                                                                                                                                                                                                                                    WhatsApp Integration
                                                                                                                                                                                                                                                    WhatsApp