RCS Messaging

RCS in Inbox

What is RCS?

RCS (Rich Communication Services) is the next generation of text messaging. It enables richer, branded experiences beyond SMS/MMS including media, logos, colors, and interactive features.

In the Inbox, RCS works seamlessly with SMS/MMS: if the recipient’s device doesn’t support RCS, messages automatically fall back to SMS/MMS for reliable delivery.

Prerequisites

• A Twilio account with Messaging Service enabled by your Admin in Twilio Console

• Access to Textel or Capacity Inbox

Sending Messages

1. Go to Inbox → SMS -> click on Create Conversation.

2. Select an RCS-enabled line.

3. Compose your message and send.

   • If the recipient’s device supports RCS, the message will be delivered as RCS.

   • If not, it will automatically fall back to SMS/MMS.

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View Conversations

• Conversation Card: RCS lines are clearly labeled.

• Conversation View: Customer details show RCS-enabled status.

• Fallback messages appear in the same thread, so your conversation stays seamless.

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