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                                                                                            Knowledge Center
                                                                                              • Getting Started
                                                                                                • Onboarding
                                                                                                  • Webinar Recordings
                                                                                                    • Profile & Account
                                                                                                    • Knowledge Base
                                                                                                      • Knowledge Base Tips
                                                                                                        • Exchanges
                                                                                                          • Guided Conversations
                                                                                                            • Guided Conversation Functions
                                                                                                              • Guided Conversation Cards
                                                                                                              • Cloud Drive
                                                                                                                • Sites and Articles
                                                                                                                  • External Knowledge Base Integrations
                                                                                                                    • System Messaging
                                                                                                                    • Helpdesk and LiveChat
                                                                                                                      • Helpdesk
                                                                                                                        • LiveChat
                                                                                                                        • Concierge
                                                                                                                          • Concierge Set Up
                                                                                                                            • Concierge Visual Editor Examples
                                                                                                                            • Concierge Developer Tools
                                                                                                                              • Legacy Concierge Guides
                                                                                                                              • AI in the Capacity Platform
                                                                                                                                • Capacity's Approach to AI
                                                                                                                                  • Generative AI Tools
                                                                                                                                  • Automations and Workflows
                                                                                                                                    • Automations
                                                                                                                                      • Workflows
                                                                                                                                      • Analytics
                                                                                                                                        • Baseline CSV Reports
                                                                                                                                          • Bot Reporting
                                                                                                                                          • Settings
                                                                                                                                            • Helpdesk Settings
                                                                                                                                              • Org Settings
                                                                                                                                                • Custom Fields
                                                                                                                                                • Interface Settings
                                                                                                                                                  • Chat Settings
                                                                                                                                                    • SMS Settings
                                                                                                                                                      • Responders
                                                                                                                                                    • Developer Platform and Databases
                                                                                                                                                      • Developer Platform
                                                                                                                                                        • LiveDB
                                                                                                                                                          • CapacityDB
                                                                                                                                                            • Tutorials
                                                                                                                                                            • GC in Apps
                                                                                                                                                            • Surveys
                                                                                                                                                              • Create Survey
                                                                                                                                                                • Deploy Survey
                                                                                                                                                                • Integrations and Interfaces
                                                                                                                                                                  • App Integrations
                                                                                                                                                                    • Microsoft
                                                                                                                                                                      • Encompass
                                                                                                                                                                        • Other Apps
                                                                                                                                                                        • Interfaces
                                                                                                                                                                          • Microsoft
                                                                                                                                                                            • Slack
                                                                                                                                                                            • Authentication
                                                                                                                                                                              • Capacity API
                                                                                                                                                                                • Webhooks
                                                                                                                                                                                • Troubleshooting
                                                                                                                                                                                  • Browsers
                                                                                                                                                                                    • Email
                                                                                                                                                                                      • Contact Us
                                                                                                                                                                                        • Platform Status
                                                                                                                                                                                        1. Home
                                                                                                                                                                                        2. Analytics

                                                                                                                                                                                        Analytics

                                                                                                                                                                                        Analytics Overview
                                                                                                                                                                                        Analytics Metric Glossary

                                                                                                                                                                                        Baseline CSV Reports

                                                                                                                                                                                        Automation Instance Log Report
                                                                                                                                                                                        Automation Detail Report
                                                                                                                                                                                        Helpdesk Ticket Log Report
                                                                                                                                                                                        Workflow Instance Log Report
                                                                                                                                                                                        Workflow Detail Report

                                                                                                                                                                                        Bot Reporting

                                                                                                                                                                                        Bot - Key Metrics Dashboard