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                                                                                                                          Knowledge Center
                                                                                                                            • Getting Started
                                                                                                                              • Onboarding
                                                                                                                                • Webinar Recordings
                                                                                                                                  • Profile & Account
                                                                                                                                  • Analytics Assistant
                                                                                                                                    • Getting Started
                                                                                                                                      • Sharing Presentations
                                                                                                                                        • Using Dashboards
                                                                                                                                        • Omnichannel Inbox
                                                                                                                                          • Overview
                                                                                                                                            • RCS Messaging
                                                                                                                                              • WhatsApp
                                                                                                                                              • Knowledge Management
                                                                                                                                                • Knowledge Base
                                                                                                                                                  • Knowledge Base Tips
                                                                                                                                                    • Exchanges
                                                                                                                                                      • Guided Conversations
                                                                                                                                                        • Guided Conversation Functions
                                                                                                                                                          • Guided Conversation Cards
                                                                                                                                                          • Cloud Drive
                                                                                                                                                          • Sites and Articles
                                                                                                                                                            • External Knowledge Base Integrations
                                                                                                                                                              • System Messaging
                                                                                                                                                              • Helpdesk, LiveChat, & SMS
                                                                                                                                                                • Helpdesk
                                                                                                                                                                  • LiveChat
                                                                                                                                                                    • SMS
                                                                                                                                                                      • 10-digit long code (10DLC)
                                                                                                                                                                        • Toll Free Number (TFN)
                                                                                                                                                                          • Short Code
                                                                                                                                                                        • Concierge
                                                                                                                                                                          • Concierge Set Up
                                                                                                                                                                            • Concierge Visual Editor Examples
                                                                                                                                                                            • Best Practices
                                                                                                                                                                              • Concierge Developer Tools
                                                                                                                                                                                • Legacy Concierge Guides
                                                                                                                                                                                • CRM
                                                                                                                                                                                  • Accounts & Contacts
                                                                                                                                                                                    • Campaigns
                                                                                                                                                                                    • AI in the Capacity Platform
                                                                                                                                                                                      • Capacity's Approach to AI
                                                                                                                                                                                        • Generative AI Tools
                                                                                                                                                                                          • AI Agents
                                                                                                                                                                                          • App Center
                                                                                                                                                                                            • Automations and Workflows
                                                                                                                                                                                              • Automations
                                                                                                                                                                                                • Workflows
                                                                                                                                                                                                • Analytics
                                                                                                                                                                                                  • Baseline CSV Reports
                                                                                                                                                                                                    • Bot Reporting
                                                                                                                                                                                                    • Settings
                                                                                                                                                                                                      • Org Management
                                                                                                                                                                                                        • Org Settings
                                                                                                                                                                                                          • Custom Fields
                                                                                                                                                                                                        • Email Templates
                                                                                                                                                                                                          • Helpdesk Settings
                                                                                                                                                                                                            • Interface Settings
                                                                                                                                                                                                              • Chat Settings
                                                                                                                                                                                                                • SMS Settings
                                                                                                                                                                                                                  • Responders
                                                                                                                                                                                                                • Developer Platform and Databases
                                                                                                                                                                                                                  • Developer Platform
                                                                                                                                                                                                                    • LiveDB
                                                                                                                                                                                                                      • CapacityDB
                                                                                                                                                                                                                        • Tutorials
                                                                                                                                                                                                                        • GC in Apps
                                                                                                                                                                                                                        • Integrations and Interfaces
                                                                                                                                                                                                                          • App Integrations
                                                                                                                                                                                                                            • Microsoft
                                                                                                                                                                                                                              • Encompass
                                                                                                                                                                                                                                • Other Apps
                                                                                                                                                                                                                                • Interfaces
                                                                                                                                                                                                                                  • Microsoft
                                                                                                                                                                                                                                    • Slack
                                                                                                                                                                                                                                      • Google Chat
                                                                                                                                                                                                                                      • Authentication
                                                                                                                                                                                                                                        • Capacity API
                                                                                                                                                                                                                                          • Webhooks
                                                                                                                                                                                                                                          • Troubleshooting
                                                                                                                                                                                                                                            • Browsers
                                                                                                                                                                                                                                              • Email
                                                                                                                                                                                                                                                • Contact Us
                                                                                                                                                                                                                                                  • Platform Status
                                                                                                                                                                                                                                                  • Mortgage GSE
                                                                                                                                                                                                                                                    • Capacity GSE Beta
                                                                                                                                                                                                                                                    1. Home
                                                                                                                                                                                                                                                    2. Analytics

                                                                                                                                                                                                                                                    Analytics

                                                                                                                                                                                                                                                    Analytics Overview
                                                                                                                                                                                                                                                    Analytics Metric Glossary
                                                                                                                                                                                                                                                    Intents & Outcomes Analytics

                                                                                                                                                                                                                                                    Baseline CSV Reports

                                                                                                                                                                                                                                                    Automation Detail Report
                                                                                                                                                                                                                                                    Autopilot Response Log Report
                                                                                                                                                                                                                                                    Bot Interaction Log Report
                                                                                                                                                                                                                                                    Live Chat Session Log Report
                                                                                                                                                                                                                                                    Live Chat Message Log Report
                                                                                                                                                                                                                                                    System Guardrail Trigger Log Report
                                                                                                                                                                                                                                                    Ticket Correspondance Log Report
                                                                                                                                                                                                                                                    Automation Instance Log Report
                                                                                                                                                                                                                                                    Call Log Detail Report
                                                                                                                                                                                                                                                    Guided Conversations Most Abandoned Paths Report

                                                                                                                                                                                                                                                    Bot Reporting

                                                                                                                                                                                                                                                    Bot - Key Metrics Dashboard