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                                                                                                                      Knowledge Center
                                                                                                                        • Getting Started
                                                                                                                          • Onboarding
                                                                                                                            • Webinar Recordings
                                                                                                                              • Profile & Account
                                                                                                                              • Analytics Assistant
                                                                                                                                • Getting Started
                                                                                                                                  • Sharing Presentations
                                                                                                                                    • Using Dashboards
                                                                                                                                    • Omnichannel Inbox
                                                                                                                                      • Knowledge Management
                                                                                                                                        • Knowledge Base
                                                                                                                                          • Knowledge Base Tips
                                                                                                                                            • Exchanges
                                                                                                                                              • Guided Conversations
                                                                                                                                                • Guided Conversation Functions
                                                                                                                                                  • Guided Conversation Cards
                                                                                                                                                  • Cloud Drive
                                                                                                                                                  • Sites and Articles
                                                                                                                                                    • External Knowledge Base Integrations
                                                                                                                                                      • System Messaging
                                                                                                                                                      • Helpdesk, LiveChat, & SMS
                                                                                                                                                        • Helpdesk
                                                                                                                                                          • LiveChat
                                                                                                                                                            • SMS
                                                                                                                                                              • 10-digit long code (10DLC)
                                                                                                                                                                • Toll Free Number (TFN)
                                                                                                                                                                  • Short Code
                                                                                                                                                                • Concierge
                                                                                                                                                                  • Concierge Set Up
                                                                                                                                                                    • Concierge Visual Editor Examples
                                                                                                                                                                    • Best Practices
                                                                                                                                                                      • Concierge Developer Tools
                                                                                                                                                                        • Legacy Concierge Guides
                                                                                                                                                                        • CRM
                                                                                                                                                                          • Accounts & Contacts
                                                                                                                                                                            • Campaigns
                                                                                                                                                                            • AI in the Capacity Platform
                                                                                                                                                                              • Capacity's Approach to AI
                                                                                                                                                                                • Generative AI Tools
                                                                                                                                                                                  • AI Agents
                                                                                                                                                                                  • App Center
                                                                                                                                                                                    • Automations and Workflows
                                                                                                                                                                                      • Automations
                                                                                                                                                                                        • Workflows
                                                                                                                                                                                        • Analytics
                                                                                                                                                                                          • Baseline CSV Reports
                                                                                                                                                                                            • Bot Reporting
                                                                                                                                                                                            • Settings
                                                                                                                                                                                              • Org Management
                                                                                                                                                                                                • Org Settings
                                                                                                                                                                                                  • Custom Fields
                                                                                                                                                                                                • Email Templates
                                                                                                                                                                                                  • Helpdesk Settings
                                                                                                                                                                                                    • Interface Settings
                                                                                                                                                                                                      • Chat Settings
                                                                                                                                                                                                        • SMS Settings
                                                                                                                                                                                                          • Responders
                                                                                                                                                                                                        • Developer Platform and Databases
                                                                                                                                                                                                          • Developer Platform
                                                                                                                                                                                                            • LiveDB
                                                                                                                                                                                                              • CapacityDB
                                                                                                                                                                                                                • Tutorials
                                                                                                                                                                                                                • GC in Apps
                                                                                                                                                                                                                • Integrations and Interfaces
                                                                                                                                                                                                                  • App Integrations
                                                                                                                                                                                                                    • Microsoft
                                                                                                                                                                                                                      • Encompass
                                                                                                                                                                                                                        • Other Apps
                                                                                                                                                                                                                        • Interfaces
                                                                                                                                                                                                                          • Microsoft
                                                                                                                                                                                                                            • Slack
                                                                                                                                                                                                                              • Google Chat
                                                                                                                                                                                                                              • Authentication
                                                                                                                                                                                                                                • Capacity API
                                                                                                                                                                                                                                  • Webhooks
                                                                                                                                                                                                                                  • Troubleshooting
                                                                                                                                                                                                                                    • Browsers
                                                                                                                                                                                                                                      • Email
                                                                                                                                                                                                                                        • Contact Us
                                                                                                                                                                                                                                          • Platform Status
                                                                                                                                                                                                                                          • Mortgage GSE
                                                                                                                                                                                                                                            • Capacity GSE Beta
                                                                                                                                                                                                                                            1. Home
                                                                                                                                                                                                                                            2. Analytics

                                                                                                                                                                                                                                            Analytics

                                                                                                                                                                                                                                            Analytics Overview
                                                                                                                                                                                                                                            Analytics Metric Glossary
                                                                                                                                                                                                                                            Intents & Outcomes Analytics

                                                                                                                                                                                                                                            Baseline CSV Reports

                                                                                                                                                                                                                                            Automation Detail Report
                                                                                                                                                                                                                                            Autopilot Response Log Report
                                                                                                                                                                                                                                            Bot Interaction Log Report
                                                                                                                                                                                                                                            Live Chat Session Log Report
                                                                                                                                                                                                                                            Live Chat Message Log Report
                                                                                                                                                                                                                                            Ticket Correspondance Log Report
                                                                                                                                                                                                                                            Automation Instance Log Report
                                                                                                                                                                                                                                            Call Log Detail Report
                                                                                                                                                                                                                                            Guided Conversations Most Abandoned Paths Report
                                                                                                                                                                                                                                            Guided Conversations Most Traveled Paths Report

                                                                                                                                                                                                                                            Bot Reporting

                                                                                                                                                                                                                                            Bot - Key Metrics Dashboard