Dashboards

Overview

Advanced Analytics allow you to view the full power of Tableau to view your Capacity data:

Example reports include:

Bot

  • Bot - Usage
  • Bot - Feedback
  • Bot - Chat Log
  • Bot - Directories
  • Bot - Exchanges
  • Bot - Users
  • Bot - Sessions
  • Bot - Exchange Type
  • Bot - Directory Trends
  • Bot - User Keywords
  • Bot - Detailed Chat Log Analysis

Helpdesk

  • Tickets - Dashboard
  • Tickets - Time Details
  • Tickets - by Project
  • Tickets - Velocity
  • Tickets - Stats by User
  • Tickets - Log
  • Tickets - from Feedback
  • Tickets - from Nomatch
  • Tickets - Open over 90 days

Livechat

  • Livechat - Dashboard
  • Livechat - Agent Stats
  • Livechat - Session Log
  • Livechat - Message Log
  • Livechat - Time Trends
  • Livechat - Busiest Trends
  • Livechat - Team Stats

Knowledge Base

  • KB - Customer Engagement Log
  • KB - CSV Uploader View
  • KB - Growth
  • KB - Exchnage Growth by Folders

If Advanced Analytics is not enabled for your account, please contact your CSM to upgrade your access.


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