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                                                                                                          • Getting Started
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                                                                                                              • Webinar Recordings
                                                                                                                • Profile & Account
                                                                                                                • Knowledge Management
                                                                                                                  • Knowledge Base
                                                                                                                    • Knowledge Base Tips
                                                                                                                      • Exchanges
                                                                                                                        • Guided Conversations
                                                                                                                          • Guided Conversation Functions
                                                                                                                            • Guided Conversation Cards
                                                                                                                            • Cloud Drive
                                                                                                                            • Sites and Articles
                                                                                                                              • External Knowledge Base Integrations
                                                                                                                                • System Messaging
                                                                                                                                • Helpdesk, LiveChat, & SMS
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                                                                                                                                    • LiveChat
                                                                                                                                      • SMS
                                                                                                                                        • 10-digit long code (10DLC)
                                                                                                                                          • Toll Free Number (TFN)
                                                                                                                                            • Short Code
                                                                                                                                          • Concierge
                                                                                                                                            • Concierge Set Up
                                                                                                                                              • Concierge Visual Editor Examples
                                                                                                                                              • Best Practices
                                                                                                                                                • Concierge Developer Tools
                                                                                                                                                  • Legacy Concierge Guides
                                                                                                                                                  • CRM
                                                                                                                                                    • Accounts & Contacts
                                                                                                                                                    • AI in the Capacity Platform
                                                                                                                                                      • Capacity's Approach to AI
                                                                                                                                                        • Generative AI Tools
                                                                                                                                                        • App Center
                                                                                                                                                          • Automations and Workflows
                                                                                                                                                            • Automations
                                                                                                                                                              • Workflows
                                                                                                                                                              • Analytics
                                                                                                                                                                • Baseline CSV Reports
                                                                                                                                                                  • Bot Reporting
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                                                                                                                                                                    • Org Management
                                                                                                                                                                      • Org Settings
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                                                                                                                                                                            • SMS Settings
                                                                                                                                                                              • Responders
                                                                                                                                                                            • Developer Platform and Databases
                                                                                                                                                                              • Developer Platform
                                                                                                                                                                                • LiveDB
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                                                                                                                                                                                    • Integrations and Interfaces
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                                                                                                                                                                                            • Other Apps
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                                                                                                                                                                                                • Slack
                                                                                                                                                                                                  • Google Chat
                                                                                                                                                                                                  • Authentication
                                                                                                                                                                                                    • Capacity API
                                                                                                                                                                                                      • Webhooks
                                                                                                                                                                                                      • Troubleshooting
                                                                                                                                                                                                        • Browsers
                                                                                                                                                                                                          • Email
                                                                                                                                                                                                            • Contact Us
                                                                                                                                                                                                              • Platform Status
                                                                                                                                                                                                              • Mortgage GSE
                                                                                                                                                                                                                • Capacity GSE Beta
                                                                                                                                                                                                                1. Home
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                                                                                                                                                                                                                4. Cloud Drive

                                                                                                                                                                                                                Cloud Drive

                                                                                                                                                                                                                Cloud Drive & Supported File Types
                                                                                                                                                                                                                KB Fine Grained Access for Knowledge Agents