• Getting Started
    • Onboarding
      • Webinar Recordings
        • Profile & Account
        • Knowledge Base
          • Knowledge Base Tips
            • Exchanges
              • Guided Conversations
                • Guided Conversation Functions
                  • Guided Conversation Cards
                  • Cloud Drive
                    • Sites and Articles
                      • External Knowledge Base Integrations
                        • System Messaging
                        • Helpdesk and LiveChat
                          • Helpdesk
                            • LiveChat
                            • Concierge
                              • Concierge Set Up
                                • Concierge Visual Editor Examples
                                • Concierge Developer Tools
                                  • Legacy Concierge Guides
                                  • CRM
                                    • Accounts & Contacts
                                    • AI in the Capacity Platform
                                      • Capacity's Approach to AI
                                        • Generative AI Tools
                                        • Automations and Workflows
                                          • Automations
                                            • Workflows
                                            • Analytics
                                              • Baseline CSV Reports
                                                • Bot Reporting
                                                • Settings
                                                  • Helpdesk Settings
                                                    • Org Settings
                                                      • Custom Fields
                                                      • Interface Settings
                                                        • Chat Settings
                                                          • SMS Settings
                                                            • Responders
                                                          • Developer Platform and Databases
                                                            • Developer Platform
                                                              • LiveDB
                                                                • CapacityDB
                                                                  • Tutorials
                                                                  • GC in Apps
                                                                  • Surveys
                                                                    • Create Survey
                                                                      • Deploy Survey
                                                                      • Integrations and Interfaces
                                                                        • App Integrations
                                                                          • Microsoft
                                                                            • Encompass
                                                                              • Other Apps
                                                                              • Interfaces
                                                                                • Microsoft
                                                                                  • Slack
                                                                                    • Google Chat
                                                                                    • Authentication
                                                                                      • Capacity API
                                                                                        • Webhooks
                                                                                        • Troubleshooting
                                                                                          • Browsers
                                                                                            • Email
                                                                                              • Contact Us
                                                                                                • Platform Status
                                                                                                Knowledge Center
                                                                                                  • Getting Started
                                                                                                    • Onboarding
                                                                                                      • Webinar Recordings
                                                                                                        • Profile & Account
                                                                                                        • Knowledge Base
                                                                                                          • Knowledge Base Tips
                                                                                                            • Exchanges
                                                                                                              • Guided Conversations
                                                                                                                • Guided Conversation Functions
                                                                                                                  • Guided Conversation Cards
                                                                                                                  • Cloud Drive
                                                                                                                    • Sites and Articles
                                                                                                                      • External Knowledge Base Integrations
                                                                                                                        • System Messaging
                                                                                                                        • Helpdesk and LiveChat
                                                                                                                          • Helpdesk
                                                                                                                            • LiveChat
                                                                                                                            • Concierge
                                                                                                                              • Concierge Set Up
                                                                                                                                • Concierge Visual Editor Examples
                                                                                                                                • Concierge Developer Tools
                                                                                                                                  • Legacy Concierge Guides
                                                                                                                                  • CRM
                                                                                                                                    • Accounts & Contacts
                                                                                                                                    • AI in the Capacity Platform
                                                                                                                                      • Capacity's Approach to AI
                                                                                                                                        • Generative AI Tools
                                                                                                                                        • Automations and Workflows
                                                                                                                                          • Automations
                                                                                                                                            • Workflows
                                                                                                                                            • Analytics
                                                                                                                                              • Baseline CSV Reports
                                                                                                                                                • Bot Reporting
                                                                                                                                                • Settings
                                                                                                                                                  • Helpdesk Settings
                                                                                                                                                    • Org Settings
                                                                                                                                                      • Custom Fields
                                                                                                                                                      • Interface Settings
                                                                                                                                                        • Chat Settings
                                                                                                                                                          • SMS Settings
                                                                                                                                                            • Responders
                                                                                                                                                          • Developer Platform and Databases
                                                                                                                                                            • Developer Platform
                                                                                                                                                              • LiveDB
                                                                                                                                                                • CapacityDB
                                                                                                                                                                  • Tutorials
                                                                                                                                                                  • GC in Apps
                                                                                                                                                                  • Surveys
                                                                                                                                                                    • Create Survey
                                                                                                                                                                      • Deploy Survey
                                                                                                                                                                      • Integrations and Interfaces
                                                                                                                                                                        • App Integrations
                                                                                                                                                                          • Microsoft
                                                                                                                                                                            • Encompass
                                                                                                                                                                              • Other Apps
                                                                                                                                                                              • Interfaces
                                                                                                                                                                                • Microsoft
                                                                                                                                                                                  • Slack
                                                                                                                                                                                    • Google Chat
                                                                                                                                                                                    • Authentication
                                                                                                                                                                                      • Capacity API
                                                                                                                                                                                        • Webhooks
                                                                                                                                                                                        • Troubleshooting
                                                                                                                                                                                          • Browsers
                                                                                                                                                                                            • Email
                                                                                                                                                                                              • Contact Us
                                                                                                                                                                                                • Platform Status
                                                                                                                                                                                                1. Home
                                                                                                                                                                                                2. Knowledge Base
                                                                                                                                                                                                3. Guided Conversations
                                                                                                                                                                                                4. Guided Conversation Cards

                                                                                                                                                                                                Guided Conversation Cards

                                                                                                                                                                                                Messaging
                                                                                                                                                                                                Actions
                                                                                                                                                                                                Conclusion
                                                                                                                                                                                                Conversation Flow
                                                                                                                                                                                                Guided Conversations in 3rd Party Interfaces
                                                                                                                                                                                                Form Cards in GCs
                                                                                                                                                                                                Route Card
                                                                                                                                                                                                Variable Assignment
                                                                                                                                                                                                Guided Conversation Regex Validation