Bot Interaction Log Report
Bot Interaction Log
This report will provide bot interaction details and chat logs.
Running the Report
To access this report, navigate to Analytics > Baseline CSV Reports > Create Reports.
Select the Bot Interaction Log report from the list and specify your filter dates to run the report.
The available filters include:
- Creation Start & End Dates - This is a required set of filters to scope the report to bot interactions created within the specified time frame.
- Interface - A single select dropdown allowing you to filter to logs in a specific interface.
- Folders - A single select dropdown allowing you to filter to logs in a specific folder.
- Directory - A single select dropdown allowing you to filter to logs in a specific directory in the org.
- Exchange Type - A single select dropdown allowing you to filter to logs in a specific kind of exchange (Clarifier, Skill, Live Chat User, Feedback Conversation, Live Chat Agent, Welcome Message, Live Chat Unavailable Msg, Guided Conversation, Misc, No Match Conversation, Standard)
The report is also available via our Bot Interaction Log API endpoint.
Data Columns
Below is the list of columns you can expect to receive from this report.
| Column Name | Value Description |
|---|---|
| user_uuid | The user ID of the user interacting in the chat. |
| user_email | The email of the user interacting with the bot. |
| session_id | Our system ID for the chat session log. |
| user_name | The name of the user interacting in the chat. |
| inquiry_date_utc | The time of the inquiry in UTC. |
| response | The chatbot's response. |
| folder_name | The name of the folder in the account |
| directory_name | The name of the directory in the account |
| feedback_type | Type of feedback |
| link_to_exchange | Link to the exchange |
| link_to_ticket | Link to the ticket |
| link_to_livechat | Link to the livechat |
| interface_friendly_name | will display the interface name in your account. |