Automation Detail Report
Automation Detail Reporting
This report will provide insights into the automations that are set up within your organization.
Running the Report
To access this report, navigate to Analytics > Baseline CSV Reports > Create Reports.
Select the Automation Detail report from the list and specify your filter dates to run the report. You can choose the Created Date or the Updated Date for the automation.
The report is also available via our Automation Detail API endpoint.
Some Questions the Report Answers
- How many automations were created within x time frame?
- How many automations are set up by application?
- What actions are set for each automation? (What automations execute x action(s)?)
- What trigger is used for each automation? (What automations use x trigger?)
- How many times has an automation been run?
Data Columns
Below is the list of columns you can expect to receive from this report.
| Column Name | Value Description |
|---|---|
| org_id | This is the Id of your organization's account. |
| org_uuid | This is a UUID of your organization's account. |
| org_name | The name of your organization's account. |
| automation_uuid | The unique identifier / system Id for the automation. |
| automation_name | The name of the automation. |
| automation_is_hidden | Denotes if the automation has been deleted. (1= deleted and 0= active) |
| automation_is_disabled | Denotes if the automation is enabled or disabled. (1=disabled and 0=enabled) |
| automation_creator_name | The automation creator's name. |
| automation_creator_email | The automation creator's email. |
| automation_created_at_utc | The date and time that the automation was created. |
| automation_updated_at_utc | The date and time that the automation was last updated. |
| application_name | This refers to the area of Capacity that the automation is set up to work within. Examples include Helpdesk, Concierge, Analytics, etc. |
| resource_name | The name of the resource or entity that the automation is based on, e.g. a ticket, a file, an analytics event, etc. |
| resource_event | A simple classification of the type of event that is happening on the selected resource. |
| trigger | This indicates the trigger event that will kick off a run of the automation, e.g. ticket updated, email created, file updated, etc. |
| automation_actions | The resulting action as defined in the automation once the automation was triggered and met the conditions, e.g. start a workflow, send an email, update a ticket, etc. |
| automation_run_count | Denotes the number of times the automation has run since it's creation. |