Automation Instance Log Report
Automation Instance Log Reporting
This report will provide access to more information about your organization's automation usage and performance.
Running the Report
To access this report, navigate to Analytics > Baseline CSV Reports > Create Reports.
Select the Automation Instance Log report from the list and specify your filter dates to run the report.
The report is also available via our Automation Instance Log API endpoint.
Some Questions the Report Answers
- How many automations were run during x time frame?
- Which automations ran how many times during x time frame?
- What areas do I have the most automation activity?
Data Columns
Below is the list of columns you can expect to receive from this report.
| Column Name | Value Description |
|---|---|
| org_id | This is the Id of your organization's account. |
| org_uuid | This is a UUID of your organization's account. |
| org_name | The name of your organization's account. |
| automation_uuid | The unique identifier / system Id for the automation. |
| automation_name | The name of the automation. |
| automation_creator_name | The automation creator's name. |
| automation_creator_email | The automation creator's email. |
| automation_instance_created_at_utc | The date and time that the automation instance was run. |
| application_name | This refers to the area of Capacity that the automation is set up to work within. Examples include Helpdesk, Concierge, Analytics, etc. |
| resource_name | The name of the resource or entity that the automation is based on, e.g. a ticket, a file, an analytics event, etc. |
| resource_event | A simple classification of the type of event that is happening on the selected resource. |
| trigger | This indicates the trigger event that will kick off a run of the automation, e.g. ticket updated, email created, file updated, etc. |
| automation_actions | The resulting action as defined in the automation once the automation was triggered and met the conditions, e.g. start a workflow, send an email, update a ticket, etc. |