Ticket Correspondance Log Report
Ticket Correspondence Log Report
The Ticket Correspondence Log report provides a complete history of public replies associated with tickets in your organization. This report is available in CSV format and can be accessed through the Analytics section of the platform.
Running the Report
To access this report, navigate to Analytics > Baseline CSV Reports > Create Reports.
Select the Ticket Correspondence Log from the list of available reports and specify your filter dates to run the report.
The available filters include:
Creation Start & End Dates - Required to scope the report to tickets created within a specified timeframe.
Project Name - Filter to a specific Helpdesk project.
Ticket Status - Filter to a specific ticket status.
Ticket Type - Filter to a specific ticket type.
Assignee Email - Narrow to tickets assigned to a specific user.
Reporter Email - Narrow to tickets created by a specific user or contact.
Data Columns
The report will include the following columns:
Ticket Key
Ticket UUID
Reply Content
Reply Author
Reply Created At
Reply Recipients (comma-separated list)
Project Name
Ticket Priority
Ticket Status
Ticket Type
Ticket Title
Ticket Description
Report History
Once the report is generated, you can view its status in the Report History section. This will show the report type, time range, and status of the report.