Live Chat Message Log Report
Live Chat Message Log
This report will provide live chat message logs.
Running the Report
To access this report, navigate to Analytics > Baseline CSV Reports > Create Reports.
Select the Live Chat Message Log report from the list and specify your filter dates to run the report.
The available filters include:
- Creation Start & End Dates - This is a required set of filters to scope the report to bot interactions created within the specified time frame.
- Agent Name - A multi-select dropdown allowing you to filter to logs for a specific agent.
- Agent Team - A multi-select dropdown allowing you to filter logs for a specific agent team.
The report is also available via our Live Chat Message API endpoint.
Data Columns
Below is the list of columns you can expect to receive from this report.
| Column Name | Value Description |
|---|---|
| livechat_uuid | Our system ID for the chat message. |
| agent_name | The name of the agent interacting in the chat. |
| agent_email | The email of the agent interacting in the chat. |
| agent_team | The name of the agent team is interacting in the chat. |
| chatter_name | The name of the user interacting in the chat. |
| chatter_email | The email of the user interacting in the chat. |
| livechat_created_at_utc | The creation time of the live chat in UTC. |
| message | The actual text in chat message |
| message_sent_by | The user type agent/user sending the message |