Answer Engine in Knowledge Base

Answer Engine provides a vast array of connectors to your owned and licensed data to expand knowledge to all of the content in those sources. When you add Answer Engine to your Capacity, your Knowledge Base expands to show all of these source connectors and the content within them that's available in the index.

How it works

Answer Engine Content in the Capacity KB

When you have Answer Engine, you will now see a new option within Knowledge Management under the Knowledge Base menu. A menu item labeled Answer Engine will now display. Inside of this item, all Answer Engine sources appear in their hierarchy as organized in the Source Filter. 

Opening a source allows you to browse the files and folders in the main panel. Note that opening files is not available at this time.

Please make sure that just like any other content, that you go through and assign the appropriate content access permissions via Answer Engine Roles and Attributes.


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