Helpdesk APIs

Custom Fields

To submit a custom field using the Helpdesk APIs, custom fields must be formatted as the following per data type:

"parameters": {
    "Checkbox custom field": "[\"Value 1\",\"Value 2\"]",
    "Datetime custom field": "2022-07-30T01:39:01.000Z",
    "Decimal custom field": "-1.2",
    "Dropdown custom field": "Value 2",
    "Numeric custom field": "22",
    "Radio custom field": "Option 3",
    "Text custom field": "Test"
},