Helpdesk Inbox Emails
Helpdesk Inbox Emails
Capacity supports an unlimited number of email addresses from which tickets can be created in the Help Desk by simply emailing.
- Click the settings icon in the left menu bar.
- Select Inboxes under the Helpdesk collection.
- Click "create new inbox" or click an existing email address to edit.
- Add or edit the Email Address, Display Name, Reply To Email Address (optional), and the Project the ticket should be assigned to.
- Save.
Want to create a helpdesk email on your domain? Talk to your IT/Ops team about simply forwarding all emails to the helpdesk email you set up to the Capacity helpdesk email.
Email Attribution Settings
Admin users can select from three different options for showing from whom a reply was sent. The options will determine the email from name and the name which displays in the template. The options are…
- No attribution
- Use Custom Display Name (with fallback)
- Use Agent Profile Name
- First name only
- First name and last initial
- First and last name
The settings can be found on under the “Settings > Inbox (under Helpdesk) > Inbox email name”.