Capacity supports an unlimited number of email addresses from which tickets can be created in the Help Desk by simply emailing.
- Click the settings icon in the left menu bar.
- Select Helpdesk Emails under App Settings.
- Click create new inbox or click an existing email address to edit.
- Add or edit the Email Address, Display Name, Reply To Email Address (optional), and the Project the ticket should be assigned to.
Want to create a helpdesk email on your domain? Talk to your IT/Ops team about simply forwarding all emails to the helpdesk email you set up to the Capacity helpdesk email.