Helpdesk Inbox Emails

Helpdesk Inbox Emails

Capacity supports an unlimited number of email addresses from which tickets can be created in the Help Desk by simply emailing. 

1. Click the settings icon in the left menu bar.
2. Select Inboxes under the Helpdesk collection.
3. Click "create new inbox" or click an existing email address to edit.
4. Add or edit the Email Address, Display Name, Reply To Email Address (optional), and the Project the ticket should be assigned to.
5. Save.

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Email Attribution Settings

Admin users can select from three different options for showing from whom a reply was sent. The options will determine the email from name and the name which displays in the template. The options are…

1. No attribution
2. Use Custom Display Name (with fallback)
3. Use Agent Profile Name
   1. First name only
   2. First name and last initial
   3. First and last name

The settings can be found on under the “Settings > Inbox (under Helpdesk) > Inbox email name”.

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