Guided Conversation Instances
Guided Conversation Instances (GC Instances), makes it easy to review and debug each time your GC runs. To get to the "Instances" view, click the three dot menu icon and select the "Instances" link.
From the instances page users with access to the GC may:
- See who initiated the conversation and when.
- Track the path the user took through the conversation, including logic branches and multiple path selections.
- Review each step of the conversation and the associated variables collected, including from form and collect info cards.
- Debug errors at the step which failed, and review full error messages for the failure.
Pagination and filters makes it easy to review or debug conversation instances. Filter on the date range to search for specific instances. More filters to come soon.
Click on each step individually and check the "collected fields" section in the sidebar to see the specific fields and variables collected during that step.
Click on individual steps with errors to expand the information panel and review the full error message to help with debugging.