CoPilot Console

Analytics Dashboards

Capacity's Analytics Dashboards are our first client-facing dashboards, created to track internal Capacity usage.

Jennifer S.
Updated 1 month ago by Jennifer S.

Capacity Cloud Drive Overview

The Capacity Cloud Drive gives users the ability to upload, download, and share files directly from the Copilot Console.

Lordell
Updated 2 months ago by Lordell

Exchanges

Discover everything there is to know about an Exchange. In layman's terms, is just like any other conversation with questions and answers. Read on to get a full breakdown.

Lordell
Updated 2 months ago by Lordell

Guided Conversations

Explore what Guided Conversations are, key components, and how you can use them to guide users down the path to a simple answer.

Lordell
Updated 3 weeks ago by Lordell

Helpdesk Overview

Learn how to navigate our Helpdesk that's equipped with a Ticket list, Detail Overview Screen, and Ticket Details.

Jennifer S.
Updated 2 months ago by Jennifer S.

Knowledge Base Overview

Access your organization's knowledge instantly by exploring the Knowledge Base and all of its features.

Lordell
Updated 2 months ago by Lordell

Lists Improvements

We have significantly improved our capabilities to support our Lists function in our Guided Conversation Builder.

Jennifer S.
Updated 1 month ago by Jennifer S.

Maintaining the Knowledge Base Library

The Knowledge Library houses all your organization’s information and is located in the Knowledge Base.

Lordell
Updated 2 months ago by Lordell

Settings

Make edits and adjustments to your organization management, app settings, and chat interfaces in one place.

Amanda Porter
Updated 6 days ago by Amanda Porter

Contact