Capacity's Analytics Dashboards are our first client-facing dashboards, created to track internal Capacity usage.
Capacity Cloud Drive Overview
The Capacity Cloud Drive gives users the ability to upload, download, and share files directly from the Copilot Console.
Discover everything there is to know about an Exchange. In layman's terms, is just like any other conversation with questions and answers. Read on to get a full breakdown.
Explore what Guided Conversations are, key components, and how you can use them to guide users down the path to a simple answer.
Learn how to navigate our Helpdesk that's equipped with a Ticket list, Detail Overview Screen, and Ticket Details.
Knowledge Base Overview
Access your organization's knowledge instantly by exploring the Knowledge Base and all of its features.
We have significantly improved our capabilities to support our Lists function in our Guided Conversation Builder.
Maintaining the Knowledge Base Library
The Knowledge Library houses all your organization’s information and is located in the Knowledge Base.
Make edits and adjustments to your organization management, app settings, and chat interfaces in one place.