Timezone & Conversation Auto-Close
Time Settings
Timezone
You have the ability to specify the specify time zone that your primary business is located in. This setting impacts not only the display of the timestamps of messages, but the enforcement of the send windows and time-based auto-replies. Changing the time zone on the Capacity platform will immediately update message timestamps and the trigger settings of your account auto-replies to your selected region.
Conversation Auto-Close
It is best practice to close a conversation when the specific goal of the conversation with the customer has been accomplished. This not only helps ensure that the inbox is highlighting conversations that are still open and actively engaged, but will also improve overall platform performance. When enabled, our Conversation Session Auto-Close feature will close out any SMS conversation after the specified number of minutes have passed without any activity.