Live Chat

Live Chat

You can configure how your Capacity Live Chat Agents are displayed when a conversation with the Capacity chatbot needs to be escalated to a team member. Agents can personalize the experience by using their first name in the chat interface or set up a custom display name. You can also configure how long an agent has to respond to a Live Chat request. 


  1. Click the settings icon in the left menu bar.
  2. Select LiveChat under App Settings.
  3. Choose to use the agent's first name or create a custom display name.
  4. Set the desired amount of time to respond to a Live Chat request.
  5. Hit Save Changes.
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