Updated by Amanda Porter
You can now configure how your Capacity LiveChat Agents are displayed when a Level 0 conversation is escalated to Level 1. Basically, LiveChat now enables agents to personalize the experience by using their first name in the chat interface
- Click the settings icon in the left menu bar.
- Select LiveChat under App Settings.
- Choose to use the agent's first name or create a custom display name.
- Hit Save Changes.