App Settings

Amanda Porter Updated by Amanda Porter

Live Chat

You can now configure how your Capacity LiveChat Agents are displayed when a Level 0 conversation is escalated to Level 1. Basically, LiveChat now enables agents to personalize the experience by using their first name in the chat interface

  1. Click the settings icon in the left menu bar.
  2. Select LiveChat under App Settings.
  3. Choose to use the agent's first name or create a custom display name.
  4. Hit Save Changes.

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