TFN Verification Form Guide

When completing the TFN verification submission form it is extremely important to be sure you are submitting accurate information. We have created this guide to help with any questions you may have while completing the form.

* Indicates a required field.

Contact Person's Information

Question	Notes
Your Contact Information*	Enter your First and Last Name, Phone Number and Email.

Company/Brand Information

Questions	Notes
Legally Registered Business Name*	Ensure you are entering your Legal Business Name EXACTLY as it appears on your tax documents; this includes punctuation and spelling. If you are unsure of your Legal Business name or EIN, you can reach out to the IRS to verify your information by calling the Business & Specialty Tax Line at 800-829-4933. The hours of operation are 7:00 a.m. - 7:00 p.m. local time, Monday through Friday.
Tax Number/ID/EIN*	You can find your Employer Identification Number (EIN) or Federal Tax Identification Number on your W-2 or by reaching out to the IRS Business and Specialty Tax line at 800-829-4933. The hours of operation are 7:00 a.m. - 7:00 p.m. local time, Monday through Friday.
Business URL/Website*	Enter the full URL for your company website.
Business Company Headquarters Address*	Enter the complete business address.

Toll Free Number's Information

Question	Notes
Estimated Monthly Usage Volume*	The projected number of SMS usage per month.
Phone Numbers associated with this campaign*	Type or paste here all of your TFNs that you send messages from. Use commas or new lines to separate the phone numbers. Put "to be procured" if you want us to procure the number(s) for you.
Requesting more than 1 TFN*	If the business has more than one TFN in total, describe here why more than one TFN is required. Example: Our company offers multiple service packages and one TFN is assigned per service package.

Question

Notes

Estimated Monthly Usage Volume*

The projected number of SMS usage per month.

Phone Numbers associated with this campaign*

Type or paste here all of your TFNs that you send messages from. Use commas or new lines to separate the phone numbers. Put "to be procured" if you want us to procure the number(s) for you.

Requesting more than 1 TFN*

If the business has more than one TFN in total, describe here why more than one TFN is required.

Example: Our company offers multiple service packages and one TFN is assigned per service package.

Campaign Information

Question	Notes
Please choose the category that best represents your use case/content*	The use case defines the type of messaging content you will be sending. Below are the values to choose from. You can select more than one use case but note that requirements on opt-in may differ across different use cases. 2FA - Any authentication, verification, or one-time passcode Account Notifications - Standard notifications for account holders, relating to and being about an account. Charity/501 (3) Nonprofit - Communications from a registered Charity / 501(c)(3) Nonprofit aimed at providing help and raising money for those in need. Customer Care - All customer care interaction, including but not limited to account management and customer support. Delivery Notifications - Notification about the status of the delivery of a product or service. Events - Messages intended to inform customers about upcoming changes, none marketing events, urgent issues. Examples: Service is down due to a system maintenance. Fraud Alert Messaging - Notifications regarding potentially fraudulent activity on a user’s account. Higher Education - Messaging created on behalf of Colleges or Universities, including School Districts and education institutions. K-12 - Campaigns created for messaging platforms that support schools from grades K - 12, and distance learning centers. Marketing - Messages for the purpose of encouraging the purchase or rental of, or investment in, property, goods, or services. Political (Election Campaigns) - Part of organized effort to influence decision making of specific groups Public Service Announcement - Informational messaging to raise an audience’s awareness about important issues Security Alerts - A notification that the security of a system, either software or hardware, has been compromised in some way and there is an action you need to take. Polling and Voting (Non-Political) - The sending of surveys and polling/voting campaigns.
Use Case Summary*	Provide a description of why and how your business will use text messaging. Examples: SMS services will be used to remind customers about upcoming and overdue payments to their subscriptions. Texting will be an additional avenue for our agents to respond to and provide updates on customer inquiries and concerns.
Sample Text Messages*	Provide a sample message content that will be sent through the TFN. It is recommended to include disclosures on rate and frequency as well as how to opt-out to the message.
*Opt-in Type, Opt-in URL, Opt-in Screenshot,** Message flow description*	Opt-in URL, screenshot and message flow depend on the Opt-in Type selected. An explanation and detailed samples of each of the opt-in type is discussed in SMS Consent Best Practices.

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