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Knowledge Center
Getting Started
Onboarding
Webinar Recordings
Profile & Account
Knowledge Management
Knowledge Base
Knowledge Base Tips
Exchanges
Guided Conversations
Guided Conversation Functions
Guided Conversation Cards
Cloud Drive
Sites and Articles
External Knowledge Base Integrations
System Messaging
Helpdesk, LiveChat, & SMS
Helpdesk
LiveChat
SMS
10-digit long code (10DLC)
Toll Free Number (TFN)
Short Code
Concierge
Concierge Set Up
Concierge Visual Editor Examples
Best Practices
Concierge Developer Tools
Legacy Concierge Guides
CRM
Accounts & Contacts
Campaigns
AI in the Capacity Platform
Capacity's Approach to AI
Generative AI Tools
AI Agents
App Center
Automations and Workflows
Automations
Workflows
Analytics
Baseline CSV Reports
Bot Reporting
Settings
Org Management
Org Settings
Custom Fields
Email Templates
Helpdesk Settings
Interface Settings
Chat Settings
SMS Settings
Responders
Developer Platform and Databases
Developer Platform
LiveDB
CapacityDB
Tutorials
GC in Apps
Integrations and Interfaces
App Integrations
Microsoft
Encompass
Other Apps
Interfaces
Microsoft
Slack
Google Chat
Authentication
Capacity API
Webhooks
Troubleshooting
Browsers
Email
Contact Us
Platform Status
Mortgage GSE
Capacity GSE Beta
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AI in the Capacity Platform
AI Drafts - Generated Support Article Drafts
AI Drafts - Generated Support Article Drafts
