Notification Preferences
Real-time Browser Notification Preferences
Notification Events
Within Capacity, we currently provide browser notifications for several key events within our Helpdesk and SMS Inbox. These will only trigger if you have configured your notification settings within Capacity and the browser. The notifications will only be displayed if you have an open tab in your browser with the Capacity app loaded. The tab does not have to be active to receive notifications.
We trigger two types of browser notifications:
- Browser tray notification - While each browser displays these differently, these notifications will temporarily pop up at the bottom right of your computer screen. They can then be referenced in your browser's notification tray.
- Browser tab notification - This will show up in your browser tab. You will see the tab content blink with a dot indicator and a count of the notifications that are unread. This will be dismissed when you visit either the Helpdesk or SMS Inbox page to view the notifications.
Helpdesk Events
Notifications will be sent for the following:
- When a ticket is assigned to you as the logged in user
- When there has been a new reply to a ticket that is assigned to you
SMS Inbox Events
Notifications will be sent for the following:
- When a new SMS conversation is created on a line you have access to
- When a new reply comes in on a conversation that is assigned to you
Managing Notification Preferences
Depending on what features your user has access to within Capacity, you will have the option to adjust your notification preferences. To do so, click on your profile image in the top right corner of the application to access your profile page. Click on the Profile & Account page.
At the bottom of this page, there is a section for Notification Preferences that allows you to enable notifications and then specify the settings per product you have permissions to use.
Setting Up Browser Notifications
Browser notifications are impacted by browser settings as well as the internet connection you may be using. Both of these factors can impact the successful delivery of notifications. Slower internet connections and updates to browser settings can result in notifications being delayed or not delivered.
Chrome
On the left side of your browser's address bar, there is a settings icon. Click that to open the settings for the particular website you are on. Make sure you are on webui.capacity.com. In this settings window, it will give you the option to turn on notifications for the site by clicking on the toggle.
If you still find that you are having issues, or this option is not available, you may need to go into your Chrome browser settings and adjust it. Click on the vertical ellipsis icon in the top right of your browser to open up a menu. Click on the Settings link.
From here you will see another menu where there will be a menu option for Site Settings. Open that up and make sure your notification settings are properly set to Allow.
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Firefox
On the left side of your browser's address bar, there is a settings icon. Click that to open the settings for the particular website you are on. Make sure you are on webui.capacity.com. Ensure that the permissions for sending notifications for the site are set to "Allowed".
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Safari
- On your Mac, choose Apple menu > System Preferences, then click Notifications & Focus.
- Select our website on the left, then change the website alert style and other settings on the right.
- You will want this setting to be set to Allow for notifications.
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Microsoft Edge
In the browser address bar, if you have not yet set the notification preferences for a website, a bell icon will display in the top right of the address bar. Click on the icon to specify that you want to "Allow" notifications for this site.
If you have already set the notifications for a website, to adjust the settings, you can click on the lock icon on the left hand side of the address bar to open the settings and select "Allow" from the notifications dropdown.