Table of Contents

Commonly Used Concepts

Patrick Hawley Updated by Patrick Hawley


A group is a collection of users. Access to Capacity’s features is granted by assigning groups to directories.


A user is an account that has access to interact with Capacity.


A directory is used to organize and control access to content in Capacity, much like a file directory of folder.


A statement or question submitted to Capacity. For example: “24 month CD rates?” and “What are the current 24 month CD rates?” are inquiries.


The answer or information returned to you from Capacity based on your inquiry.


Inquiry Variant

Various methods of wording the same statement or question; such as “CD rate?” and “What are the current CD rate?”

A user can query Capacity with any of an exchange’s inputs, and Capacity will interpret them in the same way

Response Variant

Various methods of responding to a statement or question; such as “The current 24-month CD rate is 2.5%.” and “2.5% is the 24-month CD rate”

Response variants are stored as an exchange’s outputs. When Capacity recognizes a user’s inquiry and maps it to an exchange, Capacity picks a Response from that exchange and responds to the user.


A combination of an inquiry to Capacity and Capacity’s response. Check out the Exchanges article for more information.


An interface is any application that allows a user to communicate with Capacity. By default Capacity connects to some of the most popular chat applications such as Slack, Microsoft Teams, etc., as well as our own web-based Concierge interface.

Concierge (aka Web Concierge)

The bot instance which appears on a web page and allows users to interact with the Capacity bot and your knowledge base


Unique string, generally of alphanumeric characters, which is used for identification of yourself or your organization.

  • Example: API Key (Token) and x-capacity-id values are examples of token usage in our systems.

How did we do?

Concierge Session Variables