Table of Contents

Commonly Used Concepts

James Cain Updated by James Cain


  • A combination of an inquiry to Capacity and Capacity’s response. Check out the Exchanges article for more information.


  • A group is a collection of users. Access to Capacity’s features is granted by assigning groups to directories.


  • A container used to organize and control access to content in Capacity.


  • A statement or question submitted to Capacity. For example: “24 month CD rates?” and “What are the current 24 month CD rates?” are inquiries.


  • An interface is any application that allows a user to communicate with Capacity. By default Capacity connects to some of the most popular chat applications such as Slack, Microsoft Teams, etc.


Values that uniquely identify requests for your organization.

Example: API Key (Token) and x-capacity-idare examples of tokens.


  • A user is an account that has access to interact with Capacity.


Inquiry Variant

Various methods of wording the same statement or question; such as “CD rate?” and “What are the current CD rate?”

A user can query Capacity with any of an exchange’s inputs, and Capacity will interpret them in the same way

Output Variant

Various methods of responding to a statement or question; such as “The current 24-month CD rate is 2.5%.” and “2.5% is the 24-month CD rate”

Response variants are stored as an exchange’s outputs. When Capacity recognizes a user’s inquiry and maps it to an exchange, Capacity picks an Output from that exchange and responds to the user.

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