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                                                                                                          Knowledge Center
                                                                                                            • Getting Started
                                                                                                              • Onboarding
                                                                                                                • Webinar Recordings
                                                                                                                  • Profile & Account
                                                                                                                  • Knowledge Management
                                                                                                                    • Knowledge Base
                                                                                                                      • Knowledge Base Tips
                                                                                                                        • Exchanges
                                                                                                                          • Guided Conversations
                                                                                                                            • Guided Conversation Functions
                                                                                                                              • Guided Conversation Cards
                                                                                                                              • Cloud Drive
                                                                                                                              • Sites and Articles
                                                                                                                                • External Knowledge Base Integrations
                                                                                                                                  • System Messaging
                                                                                                                                  • Helpdesk, LiveChat, & SMS
                                                                                                                                    • Helpdesk
                                                                                                                                      • LiveChat
                                                                                                                                        • SMS
                                                                                                                                          • 10-digit long code (10DLC)
                                                                                                                                            • Toll Free Number (TFN)
                                                                                                                                              • Short Code
                                                                                                                                            • Concierge
                                                                                                                                              • Concierge Set Up
                                                                                                                                                • Concierge Visual Editor Examples
                                                                                                                                                • Best Practices
                                                                                                                                                  • Concierge Developer Tools
                                                                                                                                                    • Legacy Concierge Guides
                                                                                                                                                    • CRM
                                                                                                                                                      • Accounts & Contacts
                                                                                                                                                      • AI in the Capacity Platform
                                                                                                                                                        • Capacity's Approach to AI
                                                                                                                                                          • Generative AI Tools
                                                                                                                                                          • App Center
                                                                                                                                                            • Automations and Workflows
                                                                                                                                                              • Automations
                                                                                                                                                                • Workflows
                                                                                                                                                                • Analytics
                                                                                                                                                                  • Baseline CSV Reports
                                                                                                                                                                    • Bot Reporting
                                                                                                                                                                    • Settings
                                                                                                                                                                      • Org Management
                                                                                                                                                                        • Org Settings
                                                                                                                                                                          • Custom Fields
                                                                                                                                                                        • Email Templates
                                                                                                                                                                          • Helpdesk Settings
                                                                                                                                                                            • Interface Settings
                                                                                                                                                                              • Chat Settings
                                                                                                                                                                                • SMS Settings
                                                                                                                                                                                  • Responders
                                                                                                                                                                                • Developer Platform and Databases
                                                                                                                                                                                  • Developer Platform
                                                                                                                                                                                    • LiveDB
                                                                                                                                                                                      • CapacityDB
                                                                                                                                                                                        • Tutorials
                                                                                                                                                                                        • GC in Apps
                                                                                                                                                                                        • Integrations and Interfaces
                                                                                                                                                                                          • App Integrations
                                                                                                                                                                                            • Microsoft
                                                                                                                                                                                              • Encompass
                                                                                                                                                                                                • Other Apps
                                                                                                                                                                                                • Interfaces
                                                                                                                                                                                                  • Microsoft
                                                                                                                                                                                                    • Slack
                                                                                                                                                                                                      • Google Chat
                                                                                                                                                                                                      • Authentication
                                                                                                                                                                                                        • Capacity API
                                                                                                                                                                                                          • Webhooks
                                                                                                                                                                                                          • Troubleshooting
                                                                                                                                                                                                            • Browsers
                                                                                                                                                                                                              • Email
                                                                                                                                                                                                                • Contact Us
                                                                                                                                                                                                                  • Platform Status
                                                                                                                                                                                                                  • Mortgage GSE
                                                                                                                                                                                                                    • Capacity GSE Beta
                                                                                                                                                                                                                    1. Home
                                                                                                                                                                                                                    2. Integrations and Interfaces

                                                                                                                                                                                                                    Integrations and Interfaces

                                                                                                                                                                                                                    App Integrations

                                                                                                                                                                                                                    Microsoft
                                                                                                                                                                                                                    Encompass
                                                                                                                                                                                                                    Other Apps

                                                                                                                                                                                                                    Interfaces

                                                                                                                                                                                                                    Comparison of Virtual Agent Interfaces
                                                                                                                                                                                                                    Microsoft
                                                                                                                                                                                                                    Slack
                                                                                                                                                                                                                    Google Chat

                                                                                                                                                                                                                    Authentication

                                                                                                                                                                                                                    Azure SSO Setup
                                                                                                                                                                                                                    Okta SSO Setup
                                                                                                                                                                                                                    Authenticate with User APIs
                                                                                                                                                                                                                    Using Console SSO

                                                                                                                                                                                                                    Capacity API

                                                                                                                                                                                                                    Capacity API
                                                                                                                                                                                                                    Ticketing APIs

                                                                                                                                                                                                                    Webhooks

                                                                                                                                                                                                                    Creating Webhooks