Concierge Custom Text Strings

Use the Other tab to customize the text displayed for specific strings in the Concierge. Custom text configuration settings include the following strings:

  • Clarifier none of the above
  • Clarifier prompt
  • Error response
  • Feedback Prompt.

To access custom text strings: 

  1. Navigate to Settings
  2. Navigate to Concierge (under chat interfaces)
  3. Select your desired concierge
  4. Navigate to the “Other” tab
  5. Update the “Feedback Prompt” field to customize your copy

Custom text configurations can also be located with a new “Other” tab located within individual Org Settings pages.

Was this article helpful?