Concierge Social Proof
Wouldn't it be nice if users of the Concierge knew how valuable the chat experience was for their peers? Well, Capacity administrators are able to turn on Social Proof functionality for a concierge to do just that for their authenticated users!
To enable this, go to Concierge Settings, under the Feedback tab, users will now see a functional "Social Proof" section. Depending on which radio button is selected, this feature will show the number of "likers" of a conversation, and can even include the name of one such user!